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Our Newsletter

Return Policy

 Mark the outside of the box with the RA Number

Ship to:

premierh2o-mi-contact-email.png Premier, Inc.
8716 W Ludlow Dr Ste 1
Peoria, AZ 85381

Additional Charges may apply
Depending on the circumstance, a 15% restocking fee may be applied to cover the original cost of shipping and handling.

Defective Merchandise
If you find Premier Inc. products to be defective within 30 days of purchase, you may return it to us at your cost.

Please contact Premier Inc. within 30 days, call our Customer Service department at 800-752-5582 and you will be provided a Return Authorization Number. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number.

Merchandise that becomes defective after 30 days is subject to the product specific warranty.
Cancellation of Orders
Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to Premier. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so you can be reimbursed for an item if your item is lost or destroyed in transit.

For items that are canceled after they are shipped.  Watts Premier, at its discretion may charge a stop transit or intercept service fee, of up to $12.00 for orders that have been shipped out and are in transit. Canceled orders that have shipped must be returned unopened.  Your account will not be credited until we have received the returned or canceled item.
Damage in Transit
If you receive an item that was damaged in transit, please contact us immediately. We will contact the courier (UPS or USPS) to pick up the item and return it to us at our expense. We will send you a replacement as soon as possible.
Watts Premier Inc. will stand behind all of our warranties. Please see your specific product warranty for complete details.
Warranty Service
To return a product or obtain warranty service,
Call 1-800-752-5582 (outside the U.S. 623-931-1977) for a return authorization number.