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Shipping Policy

Domestic Shipping Methods

Orders shipped within the 48 contiguous states will be shipped UPS (United Parcel Service) Ground or USPS (United States Postal Service). Orders shipping to Alaska and Hawaii will be shipped USPS (United States Postal Service).

We also offer 2nd Day Air and Overnight Delivery options as well. Our customer service representative can quote all shipping costs and fees when placing your order.

Cut off time for Online orders using the following services:
UPS -3 Day Select, 2nd Day and Next Day placed after 12:00PM will ship the following business day.

International Orders

(Outside the US) We do not ship to International destinations on Internet Orders.  Please call our customer service representative or use our online form to obtain an estimate for shipping to your location.

Canada Only (International Customs Charges and Duties)

We accept orders from Canadian customers and ship our products to Canada. However, our Canadian customers should be aware that shipping to Canada has additional costs. In addition, in accordance with United States federal law, we are required to follow all export laws with respect to declaration and customs documentation. 

Premier offers two methods of shipping to Canada, United States Postal Service (USPS) and United Parcel Service (UPS). Please note that whichever method you choose, you will be responsible for the full cost of shipping, including additional processing and handling charges imposed by Canada Post or UPS, as well as all duties imposed by Canada Border Services Agency and all applicable goods and services tax (GST) or harmonized sales tax (HST), and provincial sales tax (PST).

Duties, taxes and additional processing and handling charges will be collected from you by the carrier at the time of delivery on a C.O.D. basis – there will be extra charges above what we charge you for your order. We do not know at the time of order how much those additional processing and handling charges, taxes and/or duties will cost. Premier is not accountable for any of these charges, taxes, duties and brokerage fees; they are solely your responsibility and acceptance of this is implied when you place an order with us. If you refuse delivery of the package on the grounds that the C.O.D. charges are too expensive, we will issue a refund for the returned products upon receipt at our warehouse equal to the order cost, but Premier will not issue a refund of the shipping and handling charges tied to your order.

Shipping USPS Priority Mail International (your package will be transferred to Canada Post when it reaches the border for delivery to you). Canada Post will collect from you at the time of delivery on a C.O.D. basis all duties imposed by Canada Border Services Agency and all applicable goods and services tax (GST) or harmonized sales tax (HST), and provincial sales tax (PST). You should note that only very limited package tracking is available for this class of service, and it can be slower than UPS, typically taking between 7 - 10 working days from the date of shipment to arrive, and sometimes longer (there is no guarantee).

United States Postal Service (USPS) shipping may be less expensive than UPS Standard to Canada (factoring in the additional brokerage charge assessed by UPS), and it may require more time and the tracking is not as good. If you select this method, you do so at your own risk. If your package does not arrive within the rough 7 – 10 business day timeframe (provided by USPS) and the parcel sent by USPS Priority Mail International has not arrived with one month of the date of posting, we will work with you to make postal service inquiries and indemnity claims of USPS and once we have received the applicable indemnity, we will reship your package to you.

United Parcel Service (UPS). This method is typically faster than either USPS service, and allows you to track your package via phone or the web. However, in addition to the shipping and handling charges we collect from you at the time of order, UPS will collect from you at the time of delivery on a C.O.D. basis all duties imposed by Canada Border Services Agency and all applicable goods and services tax (GST) or harmonized sales tax (HST), and provincial sales tax (PST). Please note that if you select UPS Standard to Canada, UPS will collect from you at the time of delivery on a C.O.D. basis an extra charge for additional processing and handling charges related to customs.

- The rates shown below are for reference only and cannot be guaranteed.                     
- All rates are in Canadian funds.
- Rates do not include applicable duties or taxes, and are subject to change at any time.

 

Value of duty For shipments arriving via UPS Standard service or via other couriers/transportation companies
$0.00 to $20.00 Free
$20.01 to $40.00 $7.00
$40.01 to $100.00 $19.45
$100.01 to $200.00 $29.00
$200.01 to $350.00 $45.60
$350.01 to $500.00 $51.20
$500.01 to $750.00 $58.20
$750.01 to $1,000.00 $65.15
$1,000.01 to $1,250.00 $72.10
$1,250.01 to $1,600.00 $76.65
$1,600.01 to $5,000.00 $80.85
Each additional   $1,000.00 $6.25

 

Delivery

Premier does not deliver on Sunday or major holidays. Overnight Delivery is not available in all locations, including remote areas such as Hawaii and Alaska. Premier requires a  signature for all 2nd Day deliveries, Overnight shipments, and Ground Deliveries over $500.

Standard UPS and USPS Shipping will ship from our location in 5 to 7 business days.

Leaving Signed Notes By leaving a signed note you are giving United Parcel Services permission to leave a package at the door and you have relinquished Premier and United Parcel Service of any and all responsibilities for loss or damage.

P.O. Boxes

United Parcel Services (UPS) will not deliver to P.O. boxes. Please provide an alternative street address in the shipping information fields. If you still have the P.O. Box listed in the "ship to" address we will automatically default to the postal service (USPS).

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Missing / Lost Orders

United Parcel Service missing orders can be traced. A tracer takes 1-8 business days. The tracer must be completed and must specify the parcel as being lost or damaged. After that a replacement will be sent. We can contact you via email or phone to inform you of the status of your order.

U.S. Postal Service missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 - 6 weeks. The U.S. Postal Service imposes weight and size limitations on shipments as well, to some locations. Please consult your local postal office for more information.

Premier is not responsible for shipments which are delayed due to causes beyond our control and the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.