WP500313 - WP-2 LCV
Troubleshooting
Premier has made it simple for you to find the resolution to your problem. Find the issue you are experiencing here and we will walk you through step-by-step to resolve it. If you are unable to locate the issue you can contact us at 1-800-752-5582 or email us at [email protected] and we will get back with you as soon as possible.
- What Would Cause Water to Leak From Around the White Filter Housing?
If your housings are not tightened properly it can cause a leak from your housing. Verify that the housings are tightened correctly. If you are still experiencing a leak, you will need to check for kinked, damaged, dry, or missing o-rings.
Step 1 - Place a towel under the RO system to catch any excess water.
Step 2 -
Tank Ball Valve - Turn off the incoming water to the system and close the ball valve. Open the RO faucet to depressurize the system.
Tank Tee - Turn off the incoming water to the system. Open the RO faucet until the tank is drained completely.
Step 3 - Remove the filter housings and check each o-ring. If any of the o-rings are kinked you will need to replace them.
Step 4 - Make sure the o-rings are seated in the filter housing properly before re-installing the filter housing. Use any food grade lubricant (i.e. olive oil), water soluble lubricant (i.e. KY Jelly®) or other water based lubricants.
Petroleum based lubricants (i.e. Vaseline®) MUST NOT BE USED as they can cause damage.
- Why Would my Filter Housing Have no Water in it?
Your filtration system is connected directly to the main water supply. If the main water supply is turned off you will have no water flowing into your system. Verify your main water supply is turned on and there is water.
- What Would Cause Low Water Flow and / or Pressure?
When your filter is clogged it will cause low water flow and/or pressure. You will need to replace your filter to resolve the issue.
- What Would Cause Leaking at the Adapt-A-Valve™?
During the installation of your Adapt-A-Valve™, if you used too much PTFE thread seal tape on the fitting, you will end up with a leak at the Adapt-A-Valve™. If the fitting was tightened with a wrench rather than hand tightened, this could also have caused damage during installation. You will need to uninstall the Adapt-A-Valve™ and determine whether the fittings are repairable. If not, you will need to replace the damaged fitting.
Premier has laid out every piece of the installation for your WP-2 LCV Filtration System. If you can't find the installation guide you are looking for our tech support agents will assist you. You can contact us at 1-800-752-5582 or email us at [email protected] and we will get back with you as soon as possible.
- Drill a Hole for the Filtration System Faucet
For marble counter tops we recommend contacting a qualified contractor for drilling a hole. Most sinks are pre-drilled with a 1 ¼" diameter hole that you can use for your RO faucet (if you are already using it for a sprayer or soap dispenser, see step #1 below). Porcelain sinks are extremely hard and can crack or chip easily. Use extreme caution when drilling. Watts accepts no responsibility for damage resulting from the installation of the faucet. A diamond tip bit is recommended.
Step 1 - Determine the desired location for the WP-2 LCV Filtration faucet on your sink and place a piece of masking tape over where the hole is to be drilled. Mark the center of the hole on the tape.
Step 2 - Using a variable speed drill set on the slowest speed, drill a ⅛“ pilot hole through both porcelain and metal casing of sink at the marked center of the desired location. Use lubricating oil or liquid soap to keep the drill bit cool (if drill bit gets hot it may cause the porcelain to crack or chip).
Step 3 - Using a ½” diamond tip hole saw, proceed to drill the large hole. Keep drill speed on the slowest speed and use lubricating oil or liquid soap to keep the hole saw cool during cutting.
Step 4 - After drilling, remove all sharp edges and make sure the surroundings of the sink are cooled before mounting the faucet.
- Non-Air-Gap Standard Faucet Installation
The UV-3 filtration system is equipped with a standard faucet. There is no air gap or monitoring in this faucet. To install follow the steps below:
Step 1 - Place the escutcheon chrome plate and the black rubber washer on the faucet shank.
Step 2 - Insert the faucet shank through the hole in the sink and let it rest on the sink top.
Step 3 - From the underside of the sink, slide on the locating washer, lock washer and brass nut onto the shank. Check the orientation of the faucet, then tighten the brass nut securely.
Step 4 - Locate the ¼” blue tube attached to the RO module labeled “faucet”. Remove a brass nut, plastic sleeve and brass insert from the parts bag. To assemble, place the brass nut on the blue tube first, then the sleeve (small tapered end of sleeve must point to the end of tube) and then push the brass insert all the way into the end of the tube.
Step 5 - Insert the ¼” blue tube into the end of the faucet shank and use a wrench to tighten the brass nut securely.
- Adapt-A-Valve™ Installation
Water supply line to the system must be from the cold water supply line only. Hot water will severely damage your system. Do not use PTFE thread seal Tape with the Adapt-A-Valve™.
Step 1 - Turn off the cold water supply to the faucet by turning the angle stop valve completely off. Open cold water sink faucet to relieve pressure.
Step 2 - Choosing the configuration that fits your plumbing, attach the Adapt-A-Valve™ as illustrated below.Note - Make sure that the black collet is installed into the ¼” opening on the Adapt-A-Valve™. Don’t forget to install the white compression washer with the ⅜” configuration. Brass adapter does not need to be tightened with a wrench, only finger tight.
- Mounting Your WP-2 LCV Filtration System
Step 1 -Locate a space under the sink that allows the unit to be mounted close to the cold water supply and allows for easy access during maintenance and filter changes. System must be installed to the cold water supply only. Allow approximately 2” (5 cm) clearance between the bottom of the filter housing and the floor of the sink cabinet.
Step 2 -Using the mounting holes on the bracket, mark the location for the mounting screws on the cabinet wall under the sink.
Step 3 - Screw the two screws into the wall at the marked location.
Step 4 -Hang the module on the screws using the mounting holes in the bracket.
- Premier WP-2 LCV Filtration System Installation
After completing the successful installation of your standard faucet and Adapt-A-Valve™, you are prepared to finish the remainder of the installation for your Premier WP-2 LCV Filtration System. Follow these steps to complete the installation and get your filtration system up and running.
Locate the ¼” green tube attached to the left side of the filter system. Insert it into the open ¼” quick connect fitting on the plastic Adapt-A-Valve™ making sure the tube is pushed in all the way passed the o-ring to the tube stop.
- Starting Your New WP-2 LCV Filtration System
Step 1 - Turn on the incoming cold water at the angle stop valve and the Adapt-A-Valve™. Check the system for leaks and tighten any fittings as necessary (check frequently over the next 24 hours to ensure no leaks are present).
Step 2 - Turn faucet handle to the open position to start the flow of water through the unit. Run 3 gallons of water through the unit in order to flush out the normal black carbon fines (it will “sputter” until the air is purged out) from the unit. Initially, the water may appear cloudy which is due to tiny air bubbles and it will clear up shortly. Close the faucet when finished. Note - Check for leaks. If you have any leaks, shut off the main water supply to your system, tighten any fittings / housings and restart the system.
Premier wants to make sure you are aware just because you cannot taste it, does not mean that it is not there. Contaminants such as lead, chromium and arsenic are undetectable to the taste. Additionally, over time if you do not replace the filters, other bad tastes and odors will be apparent in your drinking water. It is important to change out your filters at the recommended intervals as indicated below. When replacing the filters, pay special attention to any cleaning instructions. If you have any questions throughout the process you can contact us at 1-800-752-5582 or email us at [email protected] and we will get back with you as soon as possible.
- System Overview
Stage 1 - Five micron sediment filter (WP104017) that traps sediment and other particulate matter like dirt, silt, and rust which affect the taste and appearance of your water. Note - Recommend changing every 6 months. Stage 2 - One Micron LCV Lead & VOC Carbon Block Filter (WP101014) is specially formulated to reduce lead, and Volatile Organic Chemicals (VOCs). It is estimated that VOCs are present in 20% of the nation's water supplies. These water contaminants can enter ground water from a variety of sources including localized use of herbicides and pesticides, gasoline or oil spills, leaking underground fuel tanks, septic system cleaners, and chemicals used in the dry-cleaning industry. This filter also reduces chlorine tastes and odors from drinking water. Note - Recommend changing every 6 months.
- Filter Kit
Annual Filter Kit - WP560088 This kit contains one sediment filter, (WP104017), one LCVOC carbon block filter (WP101014).
- Changing the Filter Cartridges
Step 1 - Shut-off the main water supply to the filtration system.
Step 2 - There will be water in the filter housing. Lift the filtration faucet handle to relieve the water pressure.
Step 3 - Remove filter housing from the lid by turning it to the left, as shown in the diagram.
Step 4 - Remove used filter and discard. Note - Do not discard filter housing o-ring.
Step 5 - Clean the filter housing with a mild soap solution and rinse with water.
Step 6 - Check the o-rings and lubricate with one of the following: food grade lubricant (i.e. olive oil), water soluble lubricant (i.e. KY Jelly®), or other water based lubricants.
Petroleum based lubricants (i.e. Vaseline®) MUST NOT BE USED as they can do damage.Step 7 - Replace the filter with a new one. Reinstall by turning the filter housing counter-clockwise onto the lid. Make sure the o-ring is properly positioned. Note - Hand tighten filter housing. Wrench should only be used to loosen the filter housing.
Step 8 - Close the faucet and turn the main water supply back on using the ball valve on the filtration system.
Note - Check for leaks periodically over the next 24 to 48 hours.