- Hours of Operation
If you are looking for assistance on the phone, whether it's for technical support, customer service, or sales. Our staff is available to help you with all of your needs. You can also leave a call back number. In order to leave a call back number, please make sure to listen all the way to the end. If you would prefer to email us, just click on the 'Contact Us' tab at the bottom left corner of any page on our web site. Remember the more details you give us the easier it will be to resolve your issue quickly.
Phone hours: 8:00 am to 5:00 pm, Monday through Friday.
- What Can You Help With?
Our customer service, sales, and technical staff are ready to assist you in any needs you may have related to our Watts Premier products today. our staff can assist you with.
- Bulk orders
- First time and replacement orders
- Return request
- Technical support for your reverse osmosis system, filtration system, or whole house system.
- Warranty issues
- How Do I Contact You?
- For customer service and sales, contact us at 1-800-752-5582 and choose option 2.
- For technical support, contact us at 1-800-752-5582 and choose option 3.
- To leave us a message click on the 'Contact Us' tab on the bottom left corner of any page or our website. Remember the more detail you provide the faster we will be able to provide you with results. We will get back to you within 48 to 72 hours depending on the day of the week. We are closed weekends and holidays so please allow additional time. We appreciate your patience.
- How to Submit a Request
All returns and Warranties require an approved PI. This can be acquired through our call center at 1-800-752-5582, Option 3. Any/returns or warranties sent in without an approved PI number will be rejected and returned to you without being processed. Items cannot be identified without the PI number. Once you receive the item back you can then obtain an Approved PI number by our Call Center at 1-800-752-5582. Fill out the below form to request a refund. For more details, go to Return/Refund Policy
- Where do I Send my Approved Return/Warranty
13700 Highway 90 West
San Antonio, Texas 78245