500025 - 4SV
Troubleshooting

Product Manual (PDF)

Watts Premier has made it simple for you to find the resolution to your problem. Find the issue you are experiencing here and we will walk you through step-by-step to resolve it. If you are unable to locate the issue you can contact us at 1-800-752-5582 or email us at WeCare@WattsWater.com and we will get back with you as soon as possible.

 

What Would Cause Low / Slow Water Production?

What Would Cause Milky Colored Water?

What Would Cause the Water to Constantly Run or the Unit to Not Shut Off?

Why is There Water Leaking From the Faucet Vent at the Base or Noise Coming From the Drain?

Is There A Way To By-Pass The Faucet's Air-Gap?

Why Would There Only Be a Small Amount of Water in the Storage Tank?

Why Would There Be Low Water Flow From the Faucet? 

What Would Cause The Faucet To Drip?

What Would Cause Water to Leak From Around the Blue or White Filter Housing?

What Would Cause Leaking At The Adapt-A-Valve™?

Why Would My Filter Housing Have No Water In It?

  •  

     

    What Would Cause Low / Slow Water Production?

    If you have use Low / Slow Water Production. Make sure the water supply is turned on and the feed water valve is all the way open. To check your water pressure you will need (Water Pressure Tester).If you are using city water you can also contact* your water utility company and ask for the average water pressure supplied to your area. The suggested water incoming pressure is 60 psi, however, you will want to insure a minimum of 40 psi. Premier sells a couple different Booster Pumps if your home water pressure is low.

    *Note – This will be an estimation and not necessarily accurate for your specific household. If after all other testing you are still having issues, it is recommended to test your water pressure with a water pressure gauge.

     

    To test whether you have High or Low Pressure in the Tank, you will need to follow the below instructions.

    Step 1 - Shut off the main water supply and open the RO Faucet to completely drain the water from your tank.
    Step 2 - Remove the Blue cap underneath the label on your tank to reveal the Schrader valve.
    Step 3 - Check the air pressure using a Digital Air Pressure Gauge (WP161000) for the best results. The results should be between 5 to 7 psi.

    Issue 1 - If the pressure is below 5 or at 0 psi, you could have a bad tank. Repressurize the tank and check periodically over the next few weeks to verify it is holding pressure.
    Issue 2 - If the pressure is above 7 psi, release the excess pressure in the tank so that it is between 5 to 7 psi.

     

    If you have a Missing or Bad Flow Restrictor, you will need to verify it is still in place and has not been removed. Otherwise, you will need to replace it.

    Step 1 - Turn off your incoming water and Ball Valve (if your system uses one).
    Step 2 - Open the RO Faucet to relieve pressure on the system.
    Step 3 - Remove the unit from the wall.
    Step 4 - Once you no longer hear any water running down the drain, remove the Red Drain Line from the membrane housing and inspect the end of the tube.

    24 GPD Membrane - You should see a Red cap (WP622052) with a small offset hole inside the end of the tube.
    36 GPD Membrane - You should see a Orange cap (WP622053) with a small offset hole inside the end of the tube.
    50 GPD Membrane - You should see a Green cap (WP622055) with a small offset hole inside the end of the tube.

    Issue 1 - If the flow restrictor is damaged or missing you will need to replace it.

    A Damaged ASOV (Automatic Shut-Off Valve) can cause Low / Slow Water Production as it will cause the tank to not fill properly. Before beginning the ASOV test, (check the air pressure in your tank) and (verify that your flow restrictor is installed). If both the tank and flow restrictor pass, follow the below steps to test your ASOV. If both the tank and flow restrictor pass, then follow one of the 2 tests below depending on whether you have a Tank Ball Valve or a Tank Tee on your 4SV System.

    Tank Ball Valve

    Option 1 - To Quickly Test the ASOV

    Step 1 - Turn the System on and run the RO Faucet until you hear the water going down the drain.
    Step 2 - Close the faucet and turn off the tank valve on top of the tank.
    Step 3 - Wait 2 to 5 minutes for the draining to stop. If the draining stops, more than likely there is an issue with the tank pressure or the filters. If the System does NOT stop draining after 5 minutes, you will need to replace the ASOV (WP500069).

    Issue 1 - If the draining stops, there may be an issue with the tank pressure or the filters.
    Issue 2 - If the draining does NOT stop after 10 minutes, you will need to replace the ASOV (WP610141).

    • Items to prepare:
    • Ꙩ Towel
    • Ꙩ Measuring Cup

    Option 2 - Test the Production of the Membrane

    Step 1 - Turn off the incoming water supply and the tank ball valve.
    Step 2 - Open the RO faucet to relieve System pressure.
    Step 3 - Remove the Blue Tube from the tank and set it into a liquid measuring cup.
    Step 4 - Turn on the incoming water supply; with the tank valve turned off you should see water trickling from the Blue Tube.
    Step 5 - Collect water for approximately 1 minute and then turn the incoming water supply off.

    Note - You should collect the below amounts of water based on the Membrane size you have installed in your system.

    24 GPD Membrane - If you have collected 2 to 3 ounces of water your ASOV is functioning correctly.
    36 GPD Membrane - If you have collected 3 to 4 ounces of water your ASOV is functioning correctly.
    50 GPD Membrane - If you have collected 4 to 6 ounces of water your ASOV is functioning correctly.

    Issue 1 - If you collect less than your Membrane’s water collection rate, this is an indicator that you will need to replace your filters and/or membrane.
    Issue 2 - If you get more than your Membrane’s water collection rate you may need to replace the ASOV (WP500069).

    Step 6 - Reinstall the Blue Tube to the tank and turn on the incoming water.

    Note – Amounts may vary based upon incoming water pressure. The listed amounts are based upon the suggested incoming water pressure of 60 psi. Check your system for the next 24 hours to make sure you do not have any leaks.

    Tank Tee

    Step 1 - Turn off the incoming water supply to the System.
    Step 2 - Open the RO faucet Faucet until the tank is drained completely.
    Step 3 - Remove the Blue Tube that feeds the tank and set it into a liquid measuring cup.
    Step 4 - Turn on the incoming water supply. Water should begin trickling from the Blue Tube.
    Step 5 - Collect water for approximately 1 minute and then turn the incoming water supply off.

    Note - You should collect the below amounts of water based on the Membrane size you have installed in your system.

    24 GPD Membrane - If you have collected 2 to 3 ounces of water your ASOV is functioning correctly.
    36 GPD Membrane - If you have collected 3 to 4 ounces of water your ASOV is functioning correctly.
    50 GPD Membrane - If you have collected 4 to 6 ounces of water your ASOV is functioning correctly.

    Issue 1 - If you collect less than your Membrane’s water collection rate, this is an indicator that you will need to replace your filters and/or membrane.
    Issue 2 - If you get more than your Membrane’s water collection rate you may need to replace the ASOV (WP500069).

    Step 6 - Reinstall the Blue Tube to the tank and turn on the incoming water.

    Note – Amounts may vary based upon incoming water pressure. The listed amounts are based upon the suggested incoming water pressure of 60 psi. Check your system for the next 24 hours to make sure you do not have any leaks.

     

    Any Crimped Tubing can cause Low / Slow Water Production. Make sure that all the tubing is straightened out as much as possible. If necessary replace the tubing.

     

  •  

    What Would Cause Milky Colored Water?

    If you have Air In The System it can cause Milky Colored Water. This is a normal occurrence with the initial start up of a Reverse Osmosis System. This milky look will disappear during normal use, normally within 1 to 2 weeks. If this condition reoccurs after your filter change, drain the tank 1 to 2 times.

  •  

    What Would Cause the Water to Constantly Run or the Unit to Not Shut Off?

    If you have Low Water Pressure it can cause Low / Slow Water Production. Make sure the water supply is turned on and the feed water valve is all the way open. To check your water pressure you will need (Water Pressure Tester).If you are using city water you can also contact* your water utility company and ask for the average water pressure supplied to your area. The suggested water incoming pressure is 60 psi, however, you will want to insure a minimum of 40 psi. Premier sells a couple different Booster Pumps if your home water pressure is low.

    Note – This will be an estimation and not necessarily accurate for your specific household. If after all other testing you are still having issues, it is recommended to test your water pressure with a water pressure gauge.

     

    Any Crimped Tubing can cause Low / Slow Water Production. Make sure that all the tubing is straightened out as much as possible. If necessary replace the tubing.

     

    With High Water Pressure make sure that your incoming water pressure does not exceed 100 psi. If it is a pressure relief valve may be necessary. 

     

    To test whether you have High or Low Pressure in the Tank, you will need to follow the below instructions.

    Step 1 - Shut off the main water supply and open the RO Faucet to completely drain the water from your tank.
    Step 2 - Remove the Blue cap underneath the label on your tank to reveal the Schrader valve.
    Step 3 - Check the air pressure using a Digital Air Pressure Gauge (WP161000) for the best results. The results should be between 5 to 7 psi.

    Issue 1 - If the pressure is below 5 or at 0 psi, you could have a bad tank. Repressurize the tank and check periodically over the next few weeks to verify it is holding pressure.
    Issue 2 - If the pressure is above 7 psi, release the excess pressure in the tank so that it is between 5 to 7 psi.

     

    If you have a Missing or Bad Flow Restrictor, you will need to verify it is still in place and has not been removed. Otherwise, you will need to replace it.

    Step 1 - Turn off your incoming water and Tank Ball Valve (if your system uses one).
    Step 2 - Open the RO Faucet to relieve pressure on the system.
    Step 3 - Remove the unit from the wall.
    Step 4 - Once you no longer hear any water running down the drain, remove the Red Drain Line from the membrane housing and inspect the end of the tube.

    24 GPD Membrane - You should see a Red cap (WP622052) with a small offset hole inside the end of the tube.
    36 GPD Membrane - You should see a Orange cap (WP622053) with a small offset hole inside the end of the tube.
    50 GPD Membrane - You should see a Green cap (WP622055) with a small offset hole inside the end of the tube.

    Issue 1 - If the flow restrictor is damaged or missing you will need to replace it.

     

    A Damaged ASOV (Automatic Shut-Off Valve) can cause Low / Slow Water Production as it will cause the tank to not fill properly. Before beginning the ASOV test, (check the air pressure in your tank) and (verify that your flow restrictor is installed). If both the tank and flow restrictor pass, follow the below steps to test your ASOV. If both the tank and flow restrictor pass, then follow one of the 2 tests below depending on whether you have a Tank Ball Valve or a Tank Tee on your 4SV System.

    Tank Ball Valve

    Option 1 - To Quickly Test the ASOV

    Step 1 - Turn the System on and run the RO Faucet until you hear the water going down the drain.
    Step 2 - Close the faucet and turn off the tank valve on top of the tank.
    Step 3 - Wait 2 to 5 minutes for the draining to stop. If the draining stops, more than likely there is an issue with the tank pressure or the filters. If the System does NOT stop draining after 5 minutes, you will need to replace the ASOV (WP500069).

    Issue 1 - If the draining stops, there may be an issue with the tank pressure or the filters.
    Issue 2 - If the draining does NOT stop after 10 minutes, you will need to replace the ASOV (WP610141).

    • Items to prepare:
    • Ꙩ Towel
    • Ꙩ Measuring Cup

    Option 2 - Test the Production of the Membrane

    Step 1 - Turn off the incoming water supply and the tank ball valve.
    Step 2 - Open the RO faucet to relieve System pressure.
    Step 3 - Remove the Blue Tube from the tank and set it into a liquid measuring cup.
    Step 4 - Turn on the incoming water supply; with the tank valve turned off you should see water trickling from the Blue Tube.
    Step 5 - Collect water for approximately 1 minute and then turn the incoming water supply off.

    Note - You should collect the below amounts of water based on the Membrane size you have installed in your system.

    24 GPD Membrane - If you have collected 2 to 3 ounces of water your ASOV is functioning correctly.
    36 GPD Membrane - If you have collected 3 to 4 ounces of water your ASOV is functioning correctly.
    50 GPD Membrane - If you have collected 4 to 6 ounces of water your ASOV is functioning correctly.

    Issue 1 - If you collect less than your Membrane’s water collection rate, this is an indicator that you will need to replace your filters and/or membrane.
    Issue 2 - If you get more than your Membrane’s water collection rate you may need to replace the ASOV (WP500069).

    Step 6 - Reinstall the Blue Tube to the tank and turn on the incoming water.

    Note – Amounts may vary based upon incoming water pressure. The listed amounts are based upon the suggested incoming water pressure of 60 psi. Check your system for the next 24 hours to make sure you do not have any leaks.

    Tank Ball Valve

    Step 1 - Turn off the incoming water supply to the System.
    Step 2 - Open the RO faucet Faucet until the tank is drained completely.
    Step 3 - Remove the Blue Tube that feeds the tank and set it into a liquid measuring cup.
    Step 4 - Turn on the incoming water supply. Water should begin trickling from the Blue Tube.
    Step 5 - Collect water for approximately 1 minute and then turn the incoming water supply off.

    Note - You should collect the below amounts of water based on the Membrane size you have installed in your system.

    24 GPD Membrane - If you have collected 2 to 3 ounces of water your ASOV is functioning correctly.
    36 GPD Membrane - If you have collected 3 to 4 ounces of water your ASOV is functioning correctly.
    50 GPD Membrane - If you have collected 4 to 6 ounces of water your ASOV is functioning correctly.

    Issue 1 - If you collect less than your Membrane’s water collection rate, this is an indicator that you will need to replace your filters and/or membrane.
    Issue 2 - If you get more than your Membrane’s water collection rate you may need to replace the ASOV (WP500069).

    Step 6 - Reinstall the Blue Tube to the tank and turn on the incoming water.

    Note – Amounts may vary based upon incoming water pressure. The listed amounts are based upon the suggested incoming water pressure of 60 psi. Check your system for the next 24 hours to make sure you do not have any leaks.

  •  

    Why is There water Leaking From the Faucet Vent at the Base or Noise Coming From the Drain?

    • Items to prepare:
    • Ꙩ Towel or Bowl
    • Ꙩ Wire Brush or Hanger

    Your Black Drain Tube May Be Clogged if you have water leaking from the Air-Gap Faucet vent. Before beginning any test you will need to (your drain is not clogged and verify that your flow restrictor is installed).

    Step 1 - Turn off the incoming water to the System.
    Step 2 - Place a towel or bowl under the drain line to catch any excess water and detach the ⅜" Black Drain Line from the drain saddle.
    Step 3 - Clean it with either a wire brush or hanger.
    Step 4 - Examine the Drain Saddle installation and make sure it is installed in the correct location and direction. The Drain Saddle must be installed at least 1 ½” above the nut of the P-Trap elbow or cross bar from the garbage disposal to insure proper drainage.

    Step a - Reinstall the drain saddle to the correct location.
    Step b - Replace the previous drain pipe so that no leak is present. The opening on drain saddle should be pointing towards the faucet providing a straight line for the black drain tube.
    Step c - Turn the drain pipe so that the drain saddle is correctly pointing towards the faucet.

    Step 5 - Re-attach the 3/8” Black Drain Line and make sure it is inserted ¾" inside of the drain saddle. It must be as SHORT and STRAIGHT as possible to the Drain Saddle, making a downward slope from faucet to allow for proper drainage. This is a gravity fed line and if there are any bends or dips in the tube, the rinse water will not flow into the drain properly. Water may back up and come out the air gap hole in the back of the faucet. If necessary, you can use any Food Grade Lubricant (i.e. Olive Oil); Water Soluble Lubricant (i.e. KY Jelly®) or other water based lubricants may be used. Caution - Petroleum based lubricants (i.e. Vaseline®) MUST NOT BE USED as they can do damage.

  •  

    Is There A Way To By-Pass The Faucet's Air-Gap?

    You can By-Pass the Air-Gap on any of Watts Premiers Air-Gap Faucets. Before beginning the Air-Gap By-Pass you will need to (check the air pressure in your tank) and (ensure the ASOV is functioning properly).

    Note – Installation must comply with all state and local plumbing regulations. By making these alterations it is the owner’s responsibility to ensure you are meeting these regulations.

    • Items required for installation:
    • Ꙩ Double Check Valve (WP610019)
    • Ꙩ ¼” x ⅜” Union (WP125037)

    Step 1 - Turn off the incoming water to the System.
    Step 2 - Cut the Red & Black tubing approximately 4" from the bottom of the Reverse Osmosis Faucet.
    Step 3 - Cut the ⅜” Black Tube approximately 6" from the Drain Saddle.
    Step 4 - Use the ¼” x ⅜” Union (WP125037) to connect the ¼” Red Tubing from the Reverse Osmosis System to the ⅜” Black Tubing from the Drain Saddle.
    Step 5 - Cut the ¼” Red Tube and install the Double Check Valve (WP610019) ensuring the flow arrow is pointing towards the Drain Saddle.
    Step 6 - Start-Up your Reverse Osmosis System and check for any leaks.

    Caution - Please be aware that in the event you encounter an issue involving water constantly running in the future (i.e. damaged ASOV, High or Low Pressure in The Tank, etc.) you will be less likely to hear it.

  •  

    Why Would There Only Be a Small Amount of Water in the Storage Tank?

    When Starting Up Your System whether it is for the first time or after your system maintenance, it can take up to 4 to 6 hours for the tank to fill.

    If you have Low Water Pressure it can cause Low / Slow Water Production. Make sure the water supply is turned on and the feed water valve is all the way open. To check your water pressure you will need (Water Pressure Tester).If you are using city water you can also contact* your water utility company and ask for the average water pressure supplied to your area. The suggested water incoming pressure is 60 psi, however, you will want to insure a minimum of 40 psi. Premier sells a couple different Booster Pumps if your home water pressure is low.

    *Note – This will be an estimation and not necessarily accurate for your specific household. If after all other testing you are still having issues, it is recommended to test your water pressure with a water pressure gauge.

     

    To test whether you have High or Low Pressure in the Tank, you will need to follow the below instructions.

    Step 1 - Shut off the main water supply and open the RO Faucet to completely drain the water from your tank.
    Step 2 - Remove the Blue cap underneath the label on your tank to reveal the Schrader valve.
    Step 3 - Check the air pressure using a Digital Air Pressure Gauge (WP161000) for the best results. The results should be between 5 to 7 psi.

    Issue 1 - If the pressure is below 5 or at 0 psi, you could have a bad tank. Repressurize the tank and check periodically over the next few weeks to verify it is holding pressure.
    Issue 2 - If the pressure is above 7 psi, release the excess pressure in the tank so that it is between 5 to 7 psi.

  •  

    Why Would There Be Low Water Flow From the Faucet?

    To test whether you have High or Low Pressure in the Tank, you will need to follow the below instructions.

    Step 1 - Shut off the main water supply and open the RO Faucet to completely drain the water from your tank.
    Step 2 - Remove the Blue cap underneath the label on your tank to reveal the Schrader valve.
    Step 3 - Check the air pressure using a Digital Air Pressure Gauge (WP161000) for the best results. The results should be between 5 to 7 psi.

    Issue 1 - If the pressure is below 5 or at 0 psi, you could have a bad tank. Repressurize the tank and check periodically over the next few weeks to verify it is holding pressure.
    Issue 2 - If the pressure is above 7 psi, release the excess pressure in the tank so that it is between 5 to 7 psi.

  •  

    What Would Cause Water to Leak From Around the Blue or White Filter Housing?

    If your Housings are Not Tightened Properly it can cause a leak from your housing. Verify that the housings are tightened correctly. If you are still experiencing a leak you will need to check for Kinked or Missing O-Rings.

    Step 1 - Place a towel under the RO System to catch any excess water.
    Step 2 -

    Tank Ball Valve - Turn off the incoming water to the System and close the ball valve. Open the RO Faucet to depressurize the system.
    Tank Tee - Turn off the incoming water to the System. Open the RO Faucet until the tank is drained completely.

    Step 3 - Remove the filter housings and check each O-Ring. If any of the O-Rings are kinked you will need to replace them.
    Step 4 - Make sure the O-Rings are seated in the Filter Housing properly before re-installing the Filter Housing. Use any Food Grade Lubricant (i.e. Olive Oil); Water Soluble Lubricant (i.e. KY Jelly®) or other water based lubricants may be used.

    Caution - Petroleum based lubricants (i.e. Vaseline®) MUST NOT BE USED as they can cause damage.

     

  •  

    What Would Cause the Faucet to Drip?

    If the faucet has Developed a Drip it can be corrected by following the steps outlined below.

    Step 1 -

    Tank Ball Valve - Turn off the incoming water to the System and close the ball valve. Open the RO Faucet to depressurize the system.
    Tank Tee - Turn off the incoming water to the System. Open the RO Faucet until the tank is drained completely.

    Step 2 - Remove the Faucet Spout.
    Step 3 - Position both thumbs on the back edge of the lever and push forward.
    Step 4 - The lever will slide forward and completely off the faucet base.

  •  

    What Would Cause Leaking At The Adapt-A-Valve™?

    During the installation of your Adapt-A-Valve™ if you Used Teflon Tape on the Fitting you will end up with a leak at the Adapt-A-Valve™. If the fitting was.Tightened With A Wrench rather than hand tightened this could also have caused damage during installation. You will need to uninstall the Adapt-A-Valve™ and determine whether the fittings are repairable. If not you will need to replace the damaged fitting.

     

    Disconnect and Inspect the tubing connected to your Adapt-A-Valve™. If the Tubing Is Damaged you will need to cut off all the damage to the end of the tubing, making sure that the cut is Square. If you do not have enough to re-connect the good tubing to then you will need to replace it.

  •  

    Why Would My Filter Housing Have No Water In It?

    Your Reverse Osmosis System is connected directly to the Main Water Supply. If the Main Water Supply is Turned Off you will have no water flowing into your system. Verify your Main Water Supply is turned on and there is water.

Watts Premier has laid out every piece of the installation for our 4SV Reverse Osmosis System. If you can't find the installation guide you are looking for our tech support agents will assist you. You can contact us at 1-800-752-5582 or email us at WeCare@WattsWater.com and we will get back with you as soon as possible.

 

Drill a Hole for the Reverse Osmosis Faucet

Standard Faucet Installation

Adapt-A-Valve™ Installation

Drain Saddle Installation

Watts Premier 4SV Reverse Osmosis Installation

Starting Your Reverse Osmosis System

  •  

     

    Drill a Hole For The Faucet

    Caution - For Marble Counter Tops we recommend contacting a qualified contractor for drilling a hole. Most sinks are Pre-Drilled with a 1 ¼" diameter hole that you can use for your RO faucet. (If you are already using it for a sprayer or soap dispenser, see Step #1 below). Porcelain Sinks are extremely hard and can crack or chip easily. Use extreme caution when drilling. Watts accepts no responsibility for damage resulting from the installation of the faucet. A Diamond tip bit is recommended.

    Step 1 - Determine desired location for the RO faucet on your sink and place a piece of masking tape over where the hole is to be drilled. Mark the center of the hole on the tape.

    Step 2 - Using a variable speed drill set on the slowest speed, drill a ⅛“ pilot hole through both porcelain and metal casing of sink at the marked center of the desired location. Use lubricating oil or liquid soap to keep the drill bit cool (If drill bit gets hot it may cause the porcelain to crack or chip).

    Step 3 - Using a 1 ¼” diamond tip hole saw, proceed to drill the large hole. Keep drill speed on the slowest speed and use lubricating oil or liquid soap to keep the hole saw cool during cutting.

    Step 4 - After drilling, remove all sharp edges and make sure the surroundings of the sink are cooled before mounting the faucet.

  •  

    Standard Faucet Installation

    The 4SV Reverse Osmosis System is equipped with a standard Faucet. There is no monitoring on this faucet. To install follow the steps below:

    Step 1 - Feed both the red and black tubing through the Pre-Drilled hole in the sink / counter until faucet is seated.

    Step 2 - Under the sink slide the following items onto the threaded faucet stem in the following order: (1) Slide on the Slotted Metal Washer; (2) The Plastic Sleeve with the open end up; (3) The Plain Washer; (4) The Hex Nut Washer and (5) Secure it with the Hex Nut.

    Step 3 - Locate the ¼”- Blue Tube attached to the RO module labeled 'Faucet'. Remove a brass nut, plastic sleeve and brass insert from the faucet parts bag. To assemble, place the brass nut on the Blue tube first, then the sleeve (small tapered end of sleeve must point to the end of tube) and then push the brass insert all the way into the end of the tube.

    Step 4 - Insert the ¼”- Blue Tube into the end of the faucet shank and use a wrench to tighten the brass nut securely.

  •  

    Adapt-A-Valve™Installation

    Caution - Water supply line to the system must be from the cold water supply line only. Hot water will severely damage your system. Do not use Teflon Tape with the Adapt-A-Valve™.

    Step 1 - Turn off the cold water supply to the faucet by turning the angle stop valve completely off. Open cold water sink faucet to relieve pressure.

    Step 2 - Choosing the configuration that fits your plumbing, attach the Adapt-A-Valve™ as illustrated in the photo below.

    Note - Make sure that the black collet is installed into the ¼” opening on the Adapt-A-Valve™. Don’t forget to install the white compression washer with the ⅜” configuration. Brass adapter does not need to be tightened with a wrench, only finger tight.

    Adapt-A-Valve™

  •  

    Drain Saddle Installation

    Caution - If you have a garbage disposal, do not install the drain saddle near it. Installation of the drain saddle must be either above the garbage disposal, or if a second sink drain is available, install it above the cross bar on the second drain. Installation of the drain saddle near a garbage disposal may cause the drain line to plug. If no other installation of drain line is available, Premier offers drain line installation kit (164020) that can be used with garbage disposals.

    Step 1 - The small square black foam gasket with a circle cut out of the middle must be applied to the inside of the drain saddle. Remove sticky tape backing and stick to the drain saddle as shown.

    Step 2 - The drain saddle must be installed at least 1 ½” above the nut of the P-Trap elbow or cross bar from the garbage disposal to insure proper drainage. Using the ⅜” drill bit, drill into the drain pipe at best available location as specified above, for drain saddle installation. Take extreme caution to only drill through one side of the drain pipe. Caution - Do not over tighten the screws. It may crack the drain saddle.

    Step 3 - Assemble the drain saddle around the drain pipe and align drain saddle fitting opening with the hole drilled in the previous step - you may use a small screwdriver to feed through the drain saddle into the drain pipe to aid with the alignment. Using a Phillips screw driver tighten the drain saddle bolts evenly and securely on both sides.

    Caution - The ⅜” Black Tube must be as SHORT and STRAIGHT as possible to the drain saddle, making a downward slope from faucet to drain saddle to allow for proper drainage. This is a gravity fed line and if there is any bend or dip in the tube, the rinse water will not flow into the drain properly. Water may back up and come out the air gap hole in the back of the faucet.

    Step 4 - Measure the ⅜” Black Tube from faucet to the drain saddle on the drain pipe and make a straight cut to the correct length.

    Step 5 - Connect the ⅜” Black Tube to the open quick connect fitting on the drain saddle by pushing the tube all the way to the tube stop.

  •  

    Watts Premier 4SV Reverse Osmosis Installation

    After completing the successful installation of your Standard Faucet, Adapt-A-Valve™ and Drain Saddle you are prepared to finish the remainder of the installation for your Watts Premier 4SV RO. Follow these steps to complete the installation and get your New Reverse Osmosis System up and running.

    Step 1 - Locate the ¼” GREEN Tube attached to the RO Module. Insert the open end of the ¼” GREEN Tube into the open ¼” quick connect fitting on the plastic water feed valve making sure the tube is pushed in all the way to the tube stop.

    Step 2 - Determine best location for the RO module to be mounted to allow for future system maintenance. Using the mounting holes on the bracket, mark the location for the mounting screws on the cabinet wall under the sink. In the parts bag, locate the two self tapping screws. Using an electric drill with a Phillips bit, screw them into the cabinet at the marked location. Hang the module on the screws using the mounting holes in the bracket. Note - Do not cut any RO System Tubes at this Time.

    Step 3 - Using the white plastic union found in the parts bag, determine where the ¼” RED Tube from the RO faucet and the ¼” RED Tube from the RO membrane housing would join together comfortably. Cut red tube from RO faucet to length leaving a straight cut edge. Insert the red tube from RO faucet in one end of the white plastic union and the red tube from RO membrane housing in the other end. Use a ⅝” wrench to tighten both of the white plastic nuts securely.

    Caution - The Flow Restrictor is inside of the red tube installed at the Membrane elbow. DO NOT REMOVE THE FLOW RESTRICTOR OR CUT THE RED TUBING AS IT WILL DAMAGE THE FLOW RESTRICTOR.

    Step 4 - Teflon tape must be applied in a clockwise direction. Wrap (7 to 12 turns) around the male pipe threads (MPT) on the stainless steel fitting on top of the tank.

    Step 5 - Thread the quick connect ball valve (supplied in the parts bag) onto the stainless steel connector on the tank. Note - Do not over tighten the plastic connections.

    Step 6 - Position tank in desired location. Stand it upright or lay it on its side (using the black plastic stand). Measure the blue tube (marked “TANK”) from the RO module to the tank and cut it to length leaving a straight, square edge. Insert the tube into the quick connect fitting on the tank ball valve. Make sure the tube is pushed in all the way to the tube stop. Note - Set the blue ball valve knob in-line with the blue tube, this is the “open” position.

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    Starting Up Your New Reverse Osmosis System

    Step 1 - Turn on the incoming cold water at the angle stop valve and the Adapt-A-Valve™. Check the system for leaks and tighten any fittings as necessary. (Check frequently over the next 24 hours to ensure no leaks are present).

    Caution - If you have connected your RO system to a refrigerator / ice maker, make sure the ice maker is off (do not allow water to flow to the ice maker) until flushing (Step #4) is complete and the tank has been allowed to fill completely. Connection from the RO to the ice maker system should have an in-line valve installed before the ice maker so it can easily be closed to prevent water flowing to the ice maker during start up and periodic maintenance. Your storage tank must be allowed to fill up fully in order for the ice maker system to work properly.

    Step 2 - Open the RO faucet and leave it open until water begins to trickle out (this may take a few minutes and the water will come out slowly).

    Step 3 - Close the RO faucet allowing the storage tank to fill with water. It may take 3 to 6 hours to fill the tank completely depending on the production capability of the membrane, local water temperature and water pressure. Note - During the fill period you may hear water trickling which is a normal occurrence.

    Step 4 - After the storage tank has filled open the RO Faucet to flush the tank completely. You will know that the tank is empty when the flow rate from the RO faucet is down to a trickle. Repeat this step two more times. The fourth tank can be used for drinking. Note - Flushing of the tank 3 times is only necessary during the initial startup and after replacing the membrane. The flushing process should take about a day to complete.

Watts Premier wants to make sure you are aware just because you cannot taste it, does not mean that it is not there. Contaminants such as Lead, Chromium and Arsenic are undetectable to the taste. Additionally, over time if you do not replace the filters, other bad tastes and odors will be apparent in your drinking water. It is important to change out your filters at the recommended intervals as indicated below. When replacing the filters, pay special attention to any cleaning instructions. If you have any questions throughout the process you can contact us at 1-800-752-5582 or email us at WeCare@WattsWater.com and we will get back with you as soon as possible.

 

System Overview

Changing The Filters

Changing The Membrane

Annual Sanitization

Check Air Pressure In The Tank

Procedure for Extended Non-Use (More Than 2 Months)

 

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    System Overview

    Water quality concerns are becoming more of a focus for the public. You may have heard about contaminants in the drinking water such as Arsenic, Chromium, Cryptosporidium or Giardia. There may also be some local water issues such as high levels of Lead and Copper. This Premier 4SV Reverse Osmosis System has been designed and tested to provide you with high quality drinking water for years to come. The following is a brief overview of the system. Your Reverse Osmosis System is a five stage RO which is based upon separate treatment segments within the one complete water filtration system. These stages are as follows:

    Stage 1 - Five Micron Sediment Filter (104017) that traps sediment and other particulate matter like dirt, silt and rust which affect the taste and appearance of your water. Note - Recommended Change Every 6 Month.

    Stage 2 - Five Micron Carbon Block Filter (101009) which helps ensure that chlorine and other materials that cause bad taste and odor are greatly reduced. Note - Recommended Change Every 6 Month.

    Stage 3 - 50 GPD (Gallons Per Day) RO Membrane (560018) the heart of your Revers Osmosis System. This semi permeable membrane will effectively remove TDS, Sodium and a wide range of contaminants such as Chromium, Arsenic, Copper, Lead as well as Cysts, such as Giardia and Cryptosporidium. Because the process of extracting this high quality drinking water takes time, your RO water treatment system is equipped with a storage tank. Note -Recommended Change Every 2 to 5 Years depending on your water quality.

    Stage 4 - In-Line Granular Activated Carbon (GAC) Filter (560010). This filter is used after the water storage tank, and is used as a final polishing filter. GAC filters are used to remove chemicals that give objectionable odors or tastes to water such as hydrogen sulfide (rotten eggs odor) or chlorine. Note - Recommended Change Every 12 Months.

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    Changing The Filters

    Note - The Filter Wrench (164003) may be purchased from Premier. This is a great tool to aid in twisting off the Filter Housings. (Not Required).

    When preforming your Bi-Annual System Maintenance you will be replacing your Sediment Filter (104017) and Carbon Block Filter (101009). Complete these same steps for the Annual System Maintenance. The only difference will be in addition to replacing your Sediment Filter (104017) and the Carbon Block Filter (101009) you will also be replacing your In-Line Granular Activated Carbon (GAC) Filter (560010). Note - Flush the first full tank after completing the Annual Maintenance.

    Step 1 - Place a towel under the RO module to catch any excess water that may drip out from the filters during the changeover.

    Step 2 - Close the Ball Valve. Turn off the incoming water supply to the RO at the feed water valve. (Follow the ¼” GREEN Tube away from the RO system to find the valve.)

    Step 3 - Open RO Faucet to depressurize system before attempting to remove filter Housings, this may take a few minutes.

    Step 4 - For more leverage you may leave the RO module attached to wall of cabinet. If you are unable to access the module while it is mounted, remove it prior to changing Filters. Starting with the closest Housing 'Sediment', which is the one on the water inlet side (¼” GREEN Tube from the feed water valve), remove it by turning it clockwise (left). Empty all the water, then discard the filter. Continue on to the 2nd Housing.

    Step 5 - Clean the Filter Housings with a mild soap solution and rinse with water. Check the O-rings and lubricate with one of the following: Food Grade Lubricant (i.e. Olive Oil); Water Soluble Lubricant (i.e. KY Jelly®) or other water based lubricants may be used. Caution - Petroleum based lubricants (i.e. Vaseline®) MUST NOT BE USED as they can do damage.

    Caution - Before re-installing the Filter Housings back on to the system, check O-Rings to make sure they are still in place.

    Step 6 - Insert a new sediment filter (cloth like appearance) into the 1st Filter Housing which is the one on the water inlet side (¼” GREEN Tube from the feed water valve) of the RO system and re-install housing.

    Step 7 - Insert the new Carbon Block filter (White end caps & plastic netting) into the second Filter Housing and re-install Housing.

    Step 8 - Turn on the water supply to the unit at Adapt-A-Valve™.

    Step 9 - Keep the RO faucet open until water begins to trickle out (it will come out slowly).

    Step 10 - Close the RO faucet and open tank ball valve.

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    Changing The Membrane

    Membrane - Your Membrane 560018 is only changed every 2 to 5 Years, depending on the incoming water conditions and the amount the Reverse Osmosis System is used. This Reverse Osmosis Membrane is critical for effective reduction of total dissolved solids (TDS).

    TDS - The water output should be tested periodically to verify that the system is performing satisfactorily. Premier does have TDS Meters available for purchase as well as a TDS Calculator for you to monitor your TDS levels. Premier recommends replacing the membrane when TDS reduction falls below 75%. Normally, a membrane would be replaced either during a Bi-Annual or Annual Filter change. However, if at any time you notice a reduction in water production or an unpleasant taste in the Reverse Osmosis water, it could be time to replace the membrane.

    Water Sample - You may send a water sample to Premier for a free diagnosis of your membranes performance. To send a water sample, use 2 clean containers and fill ½ cup of tap water in one container and ½ cup of RO water in another container. Clearly label each sample. Send the samples to 8716 W Ludlow Dr, Suite 1, Peoria, AZ 85381, Attention: “Water Samples”. Premier will test the water and mail or call you with the results.

    Step 1 - Turn off the incoming water supply to the RO system.

    Step 2 - Open the RO Faucet and allow water to drain from the tank until it is completely empty.

    Step 3 - Disconnect the ¼” GREEN Tube from the elbow on the end cap of the membrane housing.

    Step 4 - Removing The Membrane - Remove the end cap from the membrane housing by turning it counter clockwise to loosen.

    Step 5 - Removing The Membrane - Using a pair of pliers, grip the PVC tube of the RO membrane and pull firmly on the membrane to remove from the housing and discard.

    Step 6 - Installing The Membrane - Lubricate the O-rings on the new membrane with a water soluble lubricant such as KY Jelly ® or other water based lubricants may be used. Caution - Petroleum based lubricants (i.e. Vaseline®) MUST NOT BE USED as they can do damage. Insert the end with the two black O-rings on the PVC tube first into the housing.

    Step 7 - Installing The Membrane - Once membrane has been inserted into the housing you must take your thumbs and give a firm push to properly seat the membrane. Replace membrane housing cap and tighten.

    Step 8 - Installing The Membrane - Re-attach the ¼” GREEN Tube to the elbow fitting on the end cap of the membrane housing.

    Step 9 - Start up your system. See Installation for Instructions.

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    Annual Sanitization

    Note - If you have connected your Reverse Osmosis System to a Refrigerator or Ice Maker, make sure the connection has been turned off. Do Not re-open the connection until the sanitization process is completed. You will need ¼ cup (60mL) of common household bleach.

    Step 1 - Remove the RO Membrane from its housing and rest it in a clean sanitary place. Replace the cap onto the empty membrane housing and re-connect the ¼” GREEN Tube.

    Step 2 - Leaving the filters out, replace the Stage 2's empty Filter Housing hand tightened onto the unit. Measure and pour ¼ cup of common household bleach into Stage 1's Filter Housing and hand tighten onto unit.

     

    Step 3 - With the RO faucet in the closed position turn on the incoming water supply to the system by turning the Adapt-A-Valve™ counter clockwise. Let the unit fill with water approximately 8 minutes) allowing the bleach to dilute.

    Step 4 - Let the system sit idle for 1 minute.

    Step 5 - Drain the system completely.

    Step 6 - Let the system fill again (approximately 8 minutes) and sit idle for 10 minutes before draining the system again.

    Step 7 - Turn off the incoming water at the Adapt-A-Valve™ and open the faucet to make sure all the water has been drained.

    Step 8 - Open the membrane housing and re-install the RO membrane while making sure not to kink the O-rings. Refer to Membrane Replacement section. Tighten the cap back on the housing and reconnect ¼” GREEN Tube.

    Step 9 - Remove both filter Housings and empty water. Note - Before re-installing the Filter Housings back onto the system, check the O-Rings to make sure they are still in place. Lubricate with Food Grade Lubricant (i.e. Olive Oil); Water Soluble Lubricant (i.e. KY Jelly®) or other water based lubricants may be used. Caution - Petroleum based lubricants (i.e. Vaseline®) MUST NOT BE USED as they can do damage.

    Step 10 - Insert the new Sediment filter (cloth like appearance) into the first Filter Housing, which is the one on the water inlet side (¼” GREEN Tube from the Adapt-A-Valve™) of the RO system and re-install the Housing. Repeat this these steps for the second Housing using a new Carbon Block Filter.

    Step 11 - The In-Line Final Filter is located on the Blue Tube between the storage tank and the RO faucet. Remove it by loosening the compression fittings on both ends of the filter and replace with a new filter. (Discard the used final filter after sanitizing). Note - The arrow on the final filter must be pointing towards the RO faucet / away from the RO storage tank.

  •  

    Check Air Pressure In The Tank

    Note - Check the air pressure only when the tank is empty of water. Check air pressure in the storage tank when you notice a decrease in available water from the RO system. Air can be added with a bicycle pump using the schrader valve that is located on the lower side of the tank behind the blue plastic cap. Follow the steps below:

    Step 1 - Turn off the incoming water supply to the Reverse Osmosis System.

    Step 2 - Open the RO Faucet and allow water to drain from the tank until it is completely empty. Note - When water from the RO faucet slows to a trickle, with the faucet still in the open position, you may add air to the tank to purge any left over water, this will ensure that the tank is completely empty.

    Step 3 - Once all water in the tank is purged, check air pressure using an air pressure gauge, it should read between 5 to 7 psi. For best results a Digital Air Pressure Gauge is recommended.

    Step 4 - Start up your system. See Installation for Instructions.

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    Procedure for Extended Non-Use (More Than 2 Months)

    To prepare your Reverse Osmosis System for your extended leave turn off the water supply to your RO system at the Adapt-A-Valve™ and open the RO faucet to drain the storage tank. Once the storage tank is empty, remove all filter cartridges (order not important). Place them into a sealed plastic bag and store in your refrigerator. Note - Do Not Place In The Freezer. To restart your Reverse Osmosis System follow the below steps.

    Step 1 - Re-install all filters and membrane on the Reverse Osmosis System.

    Step 2 - Turn on water supply to the system at the Adapt-A-Valve™. Note - Check frequently over the next 24 hours to ensure no leaks are present.

    Caution - If you have connected your RO system to a refrigerator / ice maker, make sure the ice maker is off (do not allow water to flow to the ice maker) until the tank has been allowed to completely fill.

    Step 3 - Open the RO faucet and leave it open until water begins to trickle out (it will come out slowly).

    Step 4 - Close the RO faucet allowing the storage tank to fill with water. It may take 2 to 4 hours to fill the tank completely depending on the production capability of the membrane, local water temperature and water pressure.

    Step 5 - After the Tank has filled, open the RO Faucet to flush the tank completely. You will know that the tank is empty when the flow rate from the RO faucet is down to a trickle. The second tank can be used for drinking.