Our Product Policies

 

Watts Premier Product Policies and Procedures

Watts Premier's 1 Year Warranty is meant to protect our customers from any unexpected defects in workmanship (excluding Filters and Membranes). If you have any questions regarding your warranty you can contact us at 1-800-752-5582 or email us at WeCare@WattsWater.com and we will get back with you as soon as possible.

  • What Your Warranty Covers

    If any part of your Watts Premier System is defective in workmanship (excluding replaceable filters), return the System after obtaining a return authorization (see below), Within 1 Year of the Original Retail Purchase, Watts Premier will repair or, at Watts Premier’s option, replace the system at no charge.

  • How To Obtain Warranty Service

    For warranty service, call 800-752-5582 for a return authorization number. Then, ship your unit to our factory, freight and insurance prepaid, with proof of date of original purchase. Please include a note stating the problem. Watts Premier will repair it, or replace it, and ship it back to you prepaid.

  • What This Warranty Does Not Cover

    This warranty does not cover defects resulting from improper installation, (contrary to Watts Premier printed instructions), from abuse, misuse, misapplication, improper maintenance, neglect, alteration, accidents, casualties, fire, flood, freezing, environmental factors, water pressure spikes or other such acts of God.

    The Warranty for each Reverse Osmosis and Filtration System has different conditions which must be observed to prevent voiding your warranty. Go to the Product Guide for your System's levels of the conditions listed below:

    #1 - The Reverse Osmosis System must be hooked up to a potable municipal or well cold water supply.

    #2 - The hardness of the water levels.

    #3 - The incoming iron levels.

    #4 - The pH water levels.

    #5 - The incoming water pressure per square inch.

    #6 - Incoming water temperature.

    #7 - Incoming TDS (Total Dissolved Solids) levels.

    #8 - Do not use with water that is micro biologically unsafe or of unknown quality without adequate disinfection before or after the system.

    This warranty does not cover any equipment that is relocated from the site of its original installation. This warranty does not cover any charges incurred due to professional installation. This warranty does not cover any equipment that is installed or used outside the United States of America and Canada.

  • Limitations and Exclusions

    Watts Premier Will Not Be Responsible For Any implied Warranties, Including Those of Merchant-ability and Fitness for a Particular Purpose. Watts Will Not Be Responsible for Any Incidental or Consequential Damages, Including Travel Expense, Telephone Charges, Loss of Revenue, Loss of Time, Inconvenience, Loss of Use of the Equipment and Damage Caused by this Equipment and its Failure to Function Properly. This Warranty Sets Forth All of Watts Premier's Responsibilities Regarding This Equipment.

  • Other Conditions

    If Watts Premier chooses to replace the equipment, Watts Premier may replace it with reconditioned equipment. Parts used in repairing or replacing the equipment will be warranted for 90 days from the date the equipment is returned to you or for the remainder of the original warranty period, whichever is longer. This warranty is not assignable or transferable.

  • Your Rights Under State Law

    Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply. This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.

    WARNING - This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. For more information: www.watts.com/prop65

 If you have any questions regarding your return you can contact us at 1-800-752-5582 or email us at WeCare@WattsWater.com and we will get back with you as soon as possible.

  • Additional Charges May Apply

    Depending on the circumstance, if returned within 30 days there is no restocking fee, and anything outside of the 30 days we apply a restocking fee.

    • 10% between 31-45 days
    • 15% for 46-90 days

    The reason for the restocking fee – all product must be inspected to insure it is unused and unopened. Due the nature of our products anything which has been opened and used may have water in it and may cause health issues. These items cannot be resold.

  • Defective Merchandise

    If you find Watts Premier products to be defective within 30 days of purchase, you may return it to us at your cost.

    Please contact Watts Premier within 30 days, call our Customer Service department at 800-752-5582 and you will be provided a Return Authorization (RA) Number. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number.

    Merchandise that becomes defective after 30 days is subject to the product specific warranty.

  • Cancellation of Orders

    Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped.

    If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to Premier. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so you can be reimbursed for an item if your item is lost or destroyed in transit.

    For items that are canceled after they are shipped. Watts Premier, at its discretion may charge a stop transit or intercept service fee, of up to $12.00 for orders that have been shipped out and are in transit. Canceled orders that have shipped must be returned unopened. Your account will not be credited until we have received the returned or canceled item.

  • Damaged in Transit

    If you receive an item that was damaged in transit, please contact the courier (UPS or USPS) to pick up the item and return it to us at our expense (COD). Before shipping it back, please provide photos and a description of the damage to customer service (800) 752-5582 in order to speed up the shipping of your replacement item.

  • Warranties

    Watts Premier will stand behind all of our warranties. Please see your specific product warranty for complete details.

    If it is a new purchase within 90 days and the customer has the proof of purchase we will pay to have the item sent back to us. If there is nothing wrong with the item and it is in good working order we will charge the customer the Shipping to and from the facility.

    Warranty Service - To return a product or obtain warranty service call 1-800-752-5582 (outside the U.S. 623-931-1977) for a return authorization (RA) number. When shipping the package mark the outside of the box with the RA Number supplied to you by your Technical Support or Customer Service Agent.

    If you are not satisfied with a purchase, you may return most unused/unopened items within 30 days from date of purchase for a full refund of the purchase price, minus shipping, and restocking fee.

    Ship To -

    Watts Premier
    Attn: Returns Department
    13700 Highway 90 West
    San Antonio, TX 78245

All Shipping rates are populated directly from the shipping carrier based upon weight and location. Please allow 24 Business Hours for the carrier to update their records with your orders' tracking information. Note - Any advertised Free Shipping, unless specified otherwise is contingent to the 48 continental United States only.

  • Domestic Shipping

    Orders shipped within the 48 continental United States will be shipped via USPS or UPS. Orders shipping to Alaska, Hawaii and Puerto Rico will be shipped via USPS. Note - Any orders receiving Free Shipping will ship using the carrier of Premier's choosing. Any orders using a shipping method of UPS Next Day, Second Day or 3-Day Select will ship the same day when placed prior to 12:00 pm PST.

  • Canadian and International Shipping

    Available shipping service(s) in your area will be populated when you place your order. Note - Shipments going outside of the United States will be subject to additional costs. In accordance with United States Federal Laws, we are required to follow all export laws with respect to declaration and customs documentation.

    Premier offers three methods of shipping to both Canada and International locations: United States Postal Service (USPS), United Parcel Service (UPS) and DHL. Note - Whichever method you choose, you will be responsible for the full cost of shipping, including any additional processing and handling charges, as well as all duties imposed by Border Services Agencies and all applicable taxes.

    Any additional duties, taxes or processing and handling charges which may apply will be collected from you by the carrier at the time of delivery on a C.O.D. basis. We do not know at the time of the order how much those additional processing and handling charges, taxes and/or duties will cost. Premier is not accountable for any of these charges, taxes, duties and brokerage fees; they are solely your responsibility and acceptance of this is implied when you place an order with us. If you refuse delivery of the package on the grounds that the C.O.D. charges are too expensive, we will issue a refund for the returned products upon receipt at our warehouse equal to the order cost, but Premier will not issue a refund of the shipping and handling charges tied to your order.

  • Delivery

    Premier does not deliver on Sunday or major holidays. Overnight Delivery is not available in all locations, including remote areas such as Hawaii and Alaska. Premier requires a signature for all 2nd Day deliveries, Overnight shipments, and Ground Deliveries over $500.

    Standard UPS and USPS Shipping will ship from our location in a minimum of 5 to 7 business days.

    Leaving Signed Notes By leaving a signed note you are giving United Parcel Services permission to leave a package at the door and you have relinquished Premier and United Parcel Service of any and all responsibilities for loss or damage.

  • PO Boxes

    United Parcel Services (UPS) will not deliver to P.O. boxes. Please provide an alternative street address in the shipping information fields. If you still have the P.O. Box listed in the "ship to" address we will automatically default to the postal service (USPS).

  • Missing or Lost Orders

    United Parcel Service missing orders can be traced. A tracer takes 1-8 business days. The tracer must be completed and must specify the parcel as being lost or damaged. After that a replacement will be sent. We can contact you via email or phone to inform you of the status of your order.

    U.S. Postal Service missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 - 6 weeks. The U.S. Postal Service imposes weight and size limitations on shipments as well, to some locations. Please consult your local postal office for more information.

    Premier is not responsible for shipments which are delayed due to causes beyond our control and the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.