Last Modified: 16 July, 2020
If you have any questions regarding your return you can contact us at 1-800-752-5582 or email us at WeCare@WattsWater.com and we will get back with you as soon as possible. To request a return you can contact our office or request one Returns Page Here. Please allow 24 to 48 business hours for your request to be reviewed.
1. Additional Charges May Apply
Depending on the circumstance, if returned within 30 days there is no restocking fee, and anything outside of the 30 days we apply a restocking fee.
- 10% between 31-45 days
- 15% for 46-90 days
The reason for the restocking fee – all product must be inspected to insure it is unused and unopened. Due the nature of our products anything which has been opened and used may have water in it and may cause health issues. These items cannot be resold.
2. Defective Merchandise
If you find Premier products to be defective within 30 days of purchase, you may return it to us at your cost.
Please contact Premier within 30 days, call our Customer Service department at 800-752-5582 and you will be provided a Return Authorization (RA) Number. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number.
Merchandise that becomes defective after 30 days is subject to the product specific warranty.
3. Cancellation Of Orders
Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to Premier. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so you can be reimbursed for an item if your item is lost or destroyed in transit.
For items that are canceled after they are shipped. Premier, at its discretion may charge a stop transit or intercept service fee, of up to $12.00 for orders that have been shipped out and are in transit. Canceled orders that have shipped must be returned unopened. Your account will not be credited until we have received the returned or canceled item.
4. Damaged In Transit
If you receive an item that was damaged in transit, please contact the courier (UPS or USPS) to pick up the item and return it to us at our expense (COD). Before shipping it back, please provide photos and a description of the damage to customer service (800) 752-5582 in order to speed up the shipping of your replacement item.
Premier will stand behind all of our warranties. Please see your specific product warranty for complete details.
If it is a new purchase within 90 days and the customer has the proof of purchase we will pay to have the item sent back to us. If there is nothing wrong with the item and it is in good working order we will charge the customer the Shipping to and from the facility.
Warranty Service - To return a product or obtain warranty service call 1-800-752-5582 for a return authorization (RA) number. When shipping the package mark the outside of the box with the RA Number supplied to you by your Technical Support or Customer Service Agent.
If you are not satisfied with a purchase, you may return most unused/unopened items within 30 days from date of purchase for a full refund of the purchase price, minus shipping, and restocking fee.
Ship To -
Attn: Returns Department
13700 Highway 90 West
San Antonio, TX 78245