Shipping Policy

Last Modified: 16 July, 2020


All Shipping rates are populated directly from the shipping carrier based upon weight and location. Please allow 24 Business Hours for the carrier to update their records with your orders' tracking information. Note - Any advertised Free Shipping, unless specified otherwise is contingent to the 48 continental United States only.


1. Domestic Shipping


Orders shipped within the 48 continental United States will be shipped via USPS or UPS. Orders shipping to Alaska, Hawaii and Puerto Rico will be shipped via USPS.

 

Note - Any orders receiving Free Shipping will ship using the carrier of Premier's choosing. Any orders using a shipping method of UPS Next Day, Second Day or 3-Day Select will ship the same day when placed prior to 12:00 pm PST.


2. Canadian And International Shipping


Available shipping service(s) in your area will be populated when you place your order. Note - Shipments going outside of the United States will be subject to additional costs. In accordance with United States Federal Laws, we are required to follow all export laws with respect to declaration and customs documentation.

 

Premier offers three methods of shipping to both Canada and International locations: United States Postal Service (USPS), United Parcel Service (UPS) and DHL. Note - Whichever method you choose, you will be responsible for the full cost of shipping, including any additional processing and handling charges, as well as all duties imposed by Border Services Agencies and all applicable taxes.

 

Any additional duties, taxes or processing and handling charges which may apply will be collected from you by the carrier at the time of delivery on a C.O.D. basis. We do not know at the time of the order how much those additional processing and handling charges, taxes and/or duties will cost. Premier is not accountable for any of these charges, taxes, duties and brokerage fees; they are solely your responsibility and acceptance of this is implied when you place an order with us. If you refuse delivery of the package on the grounds that the C.O.D. charges are too expensive, we will issue a refund for the returned products upon receipt at our warehouse equal to the order cost, but Premier will not issue a refund of the shipping and handling charges tied to your order.


3. Delivery


Premier does not deliver on Sunday or major holidays. Overnight Delivery is not available in all locations, including remote areas such as Hawaii and Alaska. Premier requires a signature for all 2nd Day deliveries, Overnight shipments, and Ground Deliveries over $500.

 

Standard UPS and USPS Shipping will ship from our location in a minimum of 5 to 7 business days.

 

Leaving Signed Notes By leaving a signed note you are giving United Parcel Services permission to leave a package at the door and you have relinquished Premier and United Parcel Service of any and all responsibilities for loss or damage.


4. PO Boxes


United Parcel Services (UPS) will not deliver to P.O. boxes. Please provide an alternative street address in the shipping information fields. If you still have the P.O. Box listed in the "ship to" address we will automatically default to the postal service (USPS).


5. Missing Or Lost Packages


United Parcel Service missing orders can be traced. A tracer takes 1-8 business days. The tracer must be completed and must specify the parcel as being lost or damaged. After that a replacement will be sent. We can contact you via email or phone to inform you of the status of your order.

 

U.S. Postal Service missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 - 6 weeks. The U.S. Postal Service imposes weight and size limitations on shipments as well, to some locations. Please consult your local postal office for more information.

 

Premier is not responsible for shipments which are delayed due to causes beyond our control and the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.