Problem Cause Solution
No soft water after regeneration. No salt in brine cabinet. Add salt
  Sediment in brine tank has plugged the brine line and air check Remove air check draw tube and fl ush with clean water. Clean injector assembly. Clean any sediment from brine cabinet.
  Drain line is pinched, frozen or restricted. Straighten, thaw or unclog the drain line.
  Salt bridge has formed. High humidity or the wrong kind of salt can create a salt bridge. This is a crust that forms an empty space
between the water and salt. To test, use a blunt object like a broom handle.
Push the handle into the salt to dislodge the salt bridge.
     
No soft water. The plumbing bypass valve is in the the bypass position Place bypass valve in the service position.
  Appliance is plumbed backwards. Check that appliance is plumbed correctly.
  Water hardness has increased. Reset water hardness.
  Not metering water. Flow should be indicated with water usage. If no fl ow, see below.
     
No flow is indicated when water is flowing. The plumbing bypass valve is in the the bypass position Place bypass valve in the service position.
  Appliance is plumbed backwards. Check that appliance is plumbed correctly.
  Sensor not receiving signal from magnet on turbine Remove sensor from IO housing. Test by placing magnet on the sensor chip. If waterMizer® blinks,
replace turbine. If not, replace sensor.
     
Flow is indicated when water is
not being used.
There is a leak in your household plumbing system. Repair the leak.
     
No read-out in display. Electric cord is unplugged. Plug in transformer.
  No electric power at outlet. Check power source. Make sure outlet is not controlled by a switch.
  Defective transformer Test with volt meter for 12 VAC at control. If 0 VAC, replace transformer.
  Defective circuit board With 12 VAC present at controller, replace circuit board.
     
Appliance stays in regeneration.
Cycle numbers remain fl ashing.
Computer control not attached properly. Make sure computer control is pushed all the way onto drive end cap.
  Foreign object in valve body. Remove foreign objects from valve body.
  Broken valve assembly. Motor running Magnet disc not turning Replace drive end cap.
     
Excess water in brine tank. Restricted, frozen or pinched drain line. Remove restriction, thaw or straighten drain line.
  Plugged brine line, brine line flow control or air check Clean flow control, air check and brine line. Clean any sediment from brine cabinet.
  Plugged injector assembly Replace drive end cap.
  Sticking brine refill valve. Remove valve. Lubricate piston with silicone grease and reassemble.
     
Not regenerating in proper sequence. Magnet disc defective. Replace magnet disc.
  Defective position sensor. Replace control.
     
Salty water. Plugged Injector. Clean injector screen, nozzle and throat.
  Low water pressure. Maintain min. pressure of 20 psi.
  Drain line or fl ow control restricted. Remove restrictions.
  Brine line restricted or crimped. Remove restrictions, replace if crimped.
  Excessive amount of water in brine cabinet. Verify correct water level relative to salt setting. Check lines for loose connections.
  Intermittent pressure drop from feed source. Verify adequate pressure and volume of water supply.