TOM S.
Faucet was easily installed to replace faulty unit. Green light to indicate when to change cartridge is working like new. Customer service easy to work with too.the
Earl S.
No instructions with it. The red tube did NOT have right angle bend so was not an exact replacement.
Otherwise OK.
Ruben K.
I have to replace the faucet with the same version because one of the holding screws on the old faucet corroded and became loose allowing the faucet to move. This also created a problem because the rubber seal underneath started letting water leak from the counter top of the sink into the cabinet below the sink.
I still like the device, just not as much as before.
Larry C.
Install was easy. Everything fit.
We love it.
GERALD W.
The faucet has a small leak at the sink counter. I would try to reset the top but because the base was so difficult to mount and my current time constraints I am afraid to try.
I do NOT like the base mounting system. Access under the sink is very limited, making it impossible to reach and position the mounting tabs.
I would NOT buy this model again.
Michael B.
Love the item...works great and tech support was great
La Ronda M.
We recently updated our faucet after replacing our old filter system tanks. It looks good and and water tastes great!
Arthur J.
My previous faucet was fine. The base began to leak. All I really wanted was the base. However, that part was not available and I had to buy the whole unit.
angela s.
Great quality. Have ordered twice now. So happy with my purchase. Easy to install and they came really quick too.
Jim M.
Like the products Love the customer service
Robert P.
It was difficult to install the faucet over the part which allows the water to come from the tank because to the 45 angle needle to twist it inplace. Save the cold one for reference. It is working and looks great.
Gene B.
We never have to worry about the quality of your products. Faucet looks good and works great. Thank you
Cletus K.
I had an RO unit years ago, and enjoyed it thoroughly. Eventually, it broke... and time passed. After years of my constant complaints about the lousy taste of San Diego city water, I purchased a new Watts Premier RO unit. Installation was a snap. I had forgotten how really good pure, filtered water can taste. My favorite beverage now is filtered water, ice from the filtered water, and a small squeeze of lemon. Heaven! And what it can do for even an inexpensive blend of coffee is a real surprise. Don't know why I waited so long to get another unit; won't happen again.
melvie R.
I don't know about liking it because it is on the counter. Please let me know how to install it. There is still a little gurgling so this needs to be installed. Should I hire a plumber? I need Mike. Melvie
LT M.
the service and tec support could not get any better
Phil W.
Thanks to the help I received over the phone with the Watts representative I was able to replace my leaking regulator with this new one. She saved me a few steps. It works very well.
Tri L.
My WATTS system is over 10 years old. The original system came with the TOP MOUNT faucet, which started developing a leak. I replaced it with the TOP MOUNT TWIST faucet which looks and works great. Simple drop in install and most of the tubing was the same. The only tube that needed to be replaced was the blue tube to the faucet. My original tube was a larger diameter, but it was easily replace with the supplied tubing.
The new faucet looks fancier and I like the location of the indicator light better.
John H.
Excellent customer service. Fast delivery.
Bonnie P.
Looks great and better yet works great
Josephine H.
It arrived within two days . Very pleased with it and service Thanks again
Steve S.
Unit does not turn off immediately. It continues to drip for about 4 seconds after the valve is closed.
Don't know if this is a problem with the unit I received of an inherent problem with this faucet. It is just no fun when something new does not work properly.
Richard C.
Installation was relatively easy and was an "EXACT FIT" for the part I was repairing. Price was reasonable and shipping to Hawaii was acceptable making it a better choice than waiting three weeks for Amazon's Pandemic Excuse for shipping delays for free.
Add all this up and buying direct from the manufacturer was well worth it and has restored 100% functionality to a 15 year old reverse osmosis water filtration system.
I am a very happy customer.
Delores M.
Faucet looks and works great!
Julius J.
Easier to install than my last two faucets. I despise plumbing yet I was able to install this unit without cursing and without leaks.
Dale M.
The monitor does not work.
R J.
Beautiful faucet, easily installed, works great!
R J.
This faucet was sooo easy to install, looks great and works perfectly!
Tony M.
It was very easy to install and it is working great.
Jason H.
It has one design flaw: the use of plastics to hold mounting screws. If I make it too tight, the plastic piece will bend; if I don’t tighten it enough, when I twist mount, the base will move. Very annoying during installation to find right tension.
Peggy B.
Very easy to install, it replaced a 2005 faucet,that was replaced to match the new kitchen sink faucet very smooth valve feels like quality.
I just wish that it went in and hooked up like your products.
Robert S.
Easy installation; Courteous, professional customer service. Stellar product. Thank you!
Jeffrey E.
Product was great and an exact replacement for what we were removing.
mark t.
Quality product, much better than OEM.
Jeff S.
The top-mount Installation was awesome, compared to the old style. The controls have a good positive on/off, no drips or leaks. Overall, an excellent design.
Jaime A.
I am very satisfied with my new faucet. Delivery was prompt, discount considerable and packaging excellent. Shipping was free. It works like a charm, was easy to install, looks classy and with it, I swept the wife off her feet. Boy, is she happy? So much so that I am enjoying delicious food on every meal. Oh, it is important to mention that the technical department was quite helpful. Their knowledgeable, smart and patient personnel walked me through every step to troubleshoot and repair other issues with the reservoir tank’s pressure. Needless to say, I am extremely satisfied with the product and support. Five stars *****
gary G.
Wife likes it for making coffee
Robert u.
part came 2 days after ordered,great service. Great customer service people. Thanks again.
Michael S.
Faucet looks nice and was easy to install.
Nevertheless the faucet has a big functional disadvantage. Opening the valve at maximum level will lead to a leakage. Water runs out between the countertop and the faucet. I checked the installation process twice and can say this issue is not caused by the installer or user. So be careful buying this faucet or using it carefully.
Christopher P.
Works great and easy to install
Jeffrey Y.
Delivery from fast. Product was an exact replacement
Steven G.
This is my second unit. The first unit failed after one year’s use. This ne me unit is currently performing well with only a small amount of leakage out of true spout.
Dan S.
Very easy to install. If you use your old water lines and drain line, make fresh square cuts in the lines to avoid leaks.
Jeff A.
It was very easy to replace this item as it tightens from the top. Getting under the sink is not easy or fun so I really appreciated this. I used my old tubing except for the black drain tube which was leaking around the faucet connection and why I replaced this item in the first place plus I had corrosion around the base of my original unit. I don't fault it because my water faucet is the same and yes I have a water softener. It's beautiful and easy to replace in 30 minutes or less. I go by calendar of when to replace my filters so the filter light is not valuable to me, but may be to you. Don't be afraid to order a new one if needed!
Robert S.
COMPARED TO THE PREVIOUS INCARNATIONS, THIS ONE WAS REALLY EASY TO INSTALL AND THE USUAL MESS CREATED BY THE AIRGAP IDIOCY GETS DRAINED AWAY LEAVING ONLY A CLEAN FAUCET AND NO DRIPPING WATER ON THE COUNTERTOP. VERY HAPPY WITH IT SO FAR.
Jose L.
The faucet was received. However the red tubing did not contain the flow restriction insert. I have to requested later.
James H.
The young lady was great and pick the proper equipment for what I needed her name was Jasmine
STEVE R.
Your staff is great and very helpful. However, the unit leaks at the base.
Victor H.
o-ring in the black tubing failed and leaks. I glued it back and still leaks. I will try to use a lot of glue to stop the leaking.
Paul A.
this was a replacement for the faucet that came with my ro system. this system is about three years old and it started leaking and dripping so I had to replace it. I hope it lasts longer then the original.
OTIS Y.
I can’t photo it because it is under the sink connected to the new faucet that I installed. It worked perfectly and it was just the part I NEEDED TO MAKE MY WIFE HAPPY. THANK YOU SOOOO MUCH.
WAYNE B.
The new faucet is great and it doesn’t leak. Thanks for all your help in taking care of this problem. Everyone in customer service were great.
walter b.
The original faucet Bass you sent me was defective. After about two weeks I received the replacement part and it is working fine. I don't understand why I had to pay return postage for a product that was defective.
Jerry A.
Great service, price, professional staff, quick and efficient. Products that work very well.
Herman L.
Leaked after 2 months of usage
David H.
much better than the one that came with our Rev Osmosis
Ed K.
Was not hard to remove old spout, and the install was even easier. Now we no longer have dripping as i don't believe you can get replacement seals, so i bought a new spout.
Quang,
Bought this faucet after the original one leaked. After installed it started to leak from the air gap right away. Thought they check all their product before selling, guess not. So frustrated.
Quang,
Bought this faucet and it was easy to install, but once installed it started to leak from the air gap. There was no quality control on this product. They should’ve check their products before selling. So frustrated
Eli,
This is the easiest faucet to install, the base is installed from the top of the counter using 2 screws that are tightened to lock 2 wings to the bottom of the counter top, then the top slides down on the base and is turned almost 45 degrees to lock in place. I give the installation 10 out of 10 for ease of installation and for the little time to install. The Faucet gives a strong stream of water and shuts off immediately without dripping which is great. The only thing that is not an issue but you need to be aware of is that the faucet is sensitive to drain pipe routing, the black drain pipe needs to be as short as possible and needs to be routed down straight to the drain without loops avoiding horizontal bends, otherwise back pressure is created, and the faucet will drip water on counter top from the vent hole. This faucet looks great, is a good value, and I deffinately recommend it.
Paul, L
(Note to "P" below, it sounds like you may not have turned it far enough to get the small black locking tab fully engaged.....try a little Vaseline on the plastic base and it will lock on smoothly) I replaced an old faucet that was dripping. Good to have our RO system back up and running......coffee tasted terrible without it! You have top be very careful when seating the 'push on' plumbing tubes. push straight in, firmly, and twist slightly to seat them. They will not leak if installed right. It took some time to pull the flip out tabs up to the bottom of the counter, but I would not recommend a power driver unless you can adjust for very low power....the flip out tabs didn't look like they would take a lot of stress. The only improvement I would recommend is slightly stronger screws and a heavier flip out tab. Overall it is a great product, installation is very intuitive if you have some experience with this type of product.....just common sense. And the price with free shipping was better than Amazon!!
P,
This is a nice looking product. Its installation also appears very simple. However, after your installation, you cant be sure it is installed correctly (no documentation from Premier). The faucet is twist secured, but leaves a gap with the base. it is vulnerable to pop off from the base even with a little nudge. Appears very delicate. I hope it is something to do with installation, but cannot verify because there is no reference material even on this website.
John, S
Simple installation, attractive, works great! Love you guys!
John, S
Attractive, simple installation, works great , love it
Ken, B
Somebody had their thinking cap on for this one! No more struggling to attach the tubing after install with this top-install design. Just stick the tubing up through the mounting hole and insert into the proper connections. Then drop the faucet base with tubes attached back down through the hole. The locking arms flip out as soon as you turn the Phillips head screw (I'd recommend a power driver with the properly sized bit for this part. There's a lot of thread on the mounting screws to accept a variety of sink/countertop thicknesses). I only had about a 3/4" thick area where I'd drilled the mounting hole and it easily attached securely. Mounting the faucet part was easy too. But be sure to FULLY insert the base into the faucet before turning to lock down. This design beats the other top-mount faucet that uses the toggle nut. At least that's my opinion.
Asootosh, P
I have both Premier Watts Brand Reverse Osmo system from Costco 2 years back but Faucet was liking and water coming out. Looks Quality of Faucet not good.
Faucet model No - 116187 Brushed Nickel, Air-Gap, Top-Mount Twist, Monitored Faucet by Watts Premier
I am planning to buy again but cost so much.. Need to think other brand water filter system.
Oleg, M
The faucet was very easy to install, but it was leaking after the installation. Unfortunately there is no manual or some sort of documentation came along with the faucet that would explain what is the air gap and how it's working. Had to google it and figured out the problem was in the drain, not in the faucet. I've almost returned it actually... :) Good product but I wish it would come with better documentation.
Robert,
After 10 months of use, the 6 month filter change indicator failed. It looks like the thin metal coating is worn off the plastic at a contact point so maybe it's not making proper electrical contact anymore.
Swenny, D
The faucet arrived on time and was incredibly easy to install. It looks great and we're glad to have our RO system back in action.
Vishal,
I called 2 professional plumbers to install it, both came in and concluded that this faucet has defect and there is leak from the faucet's black tube. Due to this leak there has been flooding in my kitchen cabinet. I called customer service and they were very rude and told me that I need to send it back, then they will check if unit has issue and decide whether it will get covered under warranty. Entire process will take 2 weeks. and I am 2 weeks without water. So requested them to send me another one and they refused. Worst part this particular faucet requires larger hole on the kitchen sink 2.2 inch diameter and it is not a standard size. Even if want to go back to older RO faucet it wont work since older one has smaller hole. I am stuck with this faucet and I have to order a new one and lost money spent on this. Very unprofessional customer service from Watts. Did not expect such quality issues with Watts.
Beatriz,
Two weeks ago I spent over $200 restocking on filter parts, water testing strips, and a new faucet. The model 116095 is the worst I have had. It is still leaking from the black tubing and I had to pay my handiman for the four times he has been in my house.
This is the worst company in terms of customer service as I have waited over 1 hour (being caller number 10) and have emailed the company and nothing. Why the lack of transparency? I will think twice about purchasing an RO water filter because you will be spending lots of money on replacement parts and no customer service.
William,
There is a design flaw in this faucet. It can not be properly installed if hole is 1.5" or larger.
The two screws and the locking tabs are too weak to provide enough friction between the washer and my counter top.
My counter top material is Corian and the diameter of the hole is 1.5". My observation is , when the hole size is larger, only a small portion of the locking tabs makes contact with the bottom of the counter top, so when I tighten up the screw, the locking tab will bend the screw a little bit and the consequence is the locking tab will not be perfectly horizontal anymore. That means only the edge of the hole making contact with the locking tabs. In this situation, when I try to twist the upper faucet assembly into the lower one, the lower assembly will unlock the locking tabs easily because the twisting direction is also clockwise.
This problem may be resolved if Watts
Changes the direction of twisting up for the upper assembly.
Decreases the required twisting force for the upper assembly.
Increases the strength of the two screws and locking tabs.
Also the whole assembly looks so weak, lot's of plastic. You will feel so scared to break to two plastic locking tabs while tightening the two screws. I don't recommend buying this item.
Ken,
Easy to install, matches brushed stainless sink & other fixtures. Very nice design.
Robert, D
Everything it was suppose to be, easy to install,was done installing in about 15 min. Great
Tom,
Received this item about a week ago and installed it, replacing a worn-out standard air-gap faucet. Installation is from above the sink for the most part, just hook up the colored tubes to the unit below and twist on the handle top. Be careful, though, that the little black locking tab is engaged-I had the faucet unit pop off after it had been in use for a week, not realizing that the locking tab was not set.
Only suggestion would be that a reversible (left-side) handle would be nice for some installations. Perhaps the unit can be turned around, but the in-sink unit label, says "front" for a reason, I'd guess. Nice appearance and flawless operation-overall I am very pleased with the upgrade from the standard faucet, especially as I found it at a reduced sale price.
Brian, S
Very quick and good service as well good quality
Jim,
All faucets should install this easily. All from above the sink! No crawling in cabinets and trying to reach it from below.
C., E
I ordered the Watts Premier Faucet - Monitored Air-Gap 116187, Top Mount Twist, Brushed Nickel and received it almost the next day despite a problem with an expired card. A nice note explained the problem one day, I replied the next day, and the faucet arrived the next day. Amazing service!