Deborah F.
I am currently on my third RO from Premier. I the faucet would no longer seat properly and it leaked. I ordered a new faucet and was able to install it quite easily. My only complaint is that it drips. I'm not willing to remove it, order a new one, and reinstall it. I keep hoping it will stop on its own.
BRENT .
Beautiful piece of equipment. But....
It drips. Not a lot. But being brand-new, it shouldn't drip at all.
Water restriction. The flow is perhaps 1/3 the flow we had before. You can actually hear the water restriction in the main valve unit. We had a professional plumber install the unit, per the instructions. Even kept-out the replacement of the red line, per the advice of the customer service man we talked to on line.
Flashing light. It blinks when dispensing water. Clever, but of no use. Just something else that will require maintenance in the years to come.
Best part....was the prompt and knowledgeable service tech we talked to at the factory. And....the great delivery! Very fast!
Mark G.
the new faucet is great, however, if you are replacing a faucet on a R/O system using 1/4" supply lines you will need some 1/4"to 3/8" adapters
ANTHONY L.
It works as I expect
Mike L.
Great customer service. Plumber chartered $100 for install but worth it to me
Dwayne J D.
After the problem with the first faucet(leaking) The replacement is working just fine.
George, S
Looks great and installed okay. But the problem with the faucet is that it leaks around the on/off valve at times
Stephen, S
Old Faucet was leaking replace by my Plummer with new faucet purchased from Premier in November 2018 it been leaking from the get-go. Seems to be the week link in the system. The rest of the RO system seems to be working well. Water damage is my major concern.
Jim, P
When installed correctly, this faucet works great. I find that the battery operated monitor is a bit hard to open when a new battery is needed, however.
Wiliam,
I see some member of the community are seeing leaks. I have not seen that at all. I replaced my old because I seen water on the counter around the facet but later found that the problem was not the facet but the black hose getting clogged or not able to drain the water into the drain properly.
Jeslin,
This is a replacement faucet purchase I did. I installed the new RO system in less than one year. The leaky faucet spoiled my cabinet wood. The middle stem is rusting and that starts leaking after a while. poor quality.
The new faucet I received had a faulty battery. Very poor quality.
The only thing good about this faucet is great looks.
Dinesh, G
Faucet was good but
1. Reminder came off in 6 month and then it never worked (but its as i don't need reminder) Big issues
2. Faucet started to leak from top of coutertop and bottom of Facuet on top of counter top. Don't know where exactly its leaking but water is coming out. I don't know what to do other than turnoff water
Siovon, H
I purchased this one to replace the original, which also leaked (but at least it worked for more than six/seven YEARS). This one lasted 6 MONTHS. Purchased the monitored one to remind me to change the filters. It reminded me alright.....to purchase another faucet. Leaking after only six months is unacceptable quality. Very disappointed. Wish it lasted longer, like a few years would be nice.
tom, t
If you buy this, don't wait too long before installing and verifying that it does not leak. The 30 day return policy is not long enough for expensive plumbing products! I ordered back in mid aug 2015, and could not install until about a week ago due to kitchen remodel , only to find that it leaks(drips) from the on/off handle gasket. No response (yet) from CS. It does not specify how long the "maunfacturers" warranty is for this equipment, so I guess I just wasted $70+ dollars. This was a replacement for the original faucet that came with the complete RO-PURE kit purchased from Costco. That faucet lasted less than two years before starting to leak, which is why I ordered this as a replacement. Not a reliable piece of equipment. Rest of the system seems OK, but this is definitely the weak link in the system. Buyer beware! ...Read Less
tom, t
If you buy this, don't wait too long before installing and verifying that it does not leak. The 30 day return policy is not long enough for expensive plumbing products! I ordered back in mid aug 2015, and could not install until about a week ago due to kitchen remodel , only to find that it leaks(drips) from the on/off handle gasket. No response (yet) from CS. It does not specify how long the "maunfacturers" warranty is for this equipment, so I guess I just wasted $70+ dollars. This was a replacement for the original faucet that came with the complete RO-PURE kit purchased from Costco. That faucet lasted less than two years before starting to leak, which is why I ordered this as a replacement. Not a reliable piece of equipment. Rest of the system seems OK, but this is definitely the weak link in the system. Buyer beware! ...Read Less
Ed, H
I purchased this as a replacement for my original faucet that came with my RO system. The faucet was excellent, the parts that were there worked great except they did not include a new flow reducer in the new red tube so my faucet made terrible noises all night until I went through the trash and found the old one, and re-installed the faucet with it.
Scott, S
I just bought the RO Pure system and installed it. It works flawlessly. I just wish the brushed nickel faucet came with the system instead of the chrome. With so many kitchen appliances being stainless steel, it only seems logical to offer the RO Pure in a stainless or brushed nickel configuration. I had to purchase this separately, as I didn't want the included chrome faucet and Watts wouldn't do an exchange.
T, R
If you buy this, don't wait too long before installing and verifying that it does not leak. The 30 day return policy is not long enough for expensive plumbing products! I ordered back in mid May 2015, and could not install until about a week ago due to kitchen remodel , only to find that it leaks(drips) from the on/off handle gasket. No response (yet) from CS. It does not specify how long the "maunfacturers" warranty is for this equipment, so I guess I just wasted $70+ dollars. This was a replacement for the original faucet that came with the complete RO-PURE kit purchased from Costco. That faucet lasted less than two years before starting to leak, which is why I ordered this as a replacement. Not a reliable piece of equipment. Rest of the system seems OK, but this is definitely the weak link in the system. Buyer beware!
David, M
We live in a community where public water is at best average in quality (for drinking from the tap). We hate the sediment and odd taste of the water but the Watts RO-PURE entirely changed our lifestyle. It makes the water taste pure (no pun intended), supplies adequate drinking/cooking water for a family of four, and easy to install/maintain. We had some problems with the faucet (four years old) and decided to invest in a new one. But after installing the new faucet no water came through the system. Had to call Watts and wait for a while to get a live person; the expertise advise from the technician, on the other hand, helped us solve the problem in an instant! It turned out that our red and yellow filters needed to be changed despite the fact that we replaced them in June. Two possibilities that required us to replace the filters in fewer than six months: we must have gotten more water from the system than average, and the quality of public water in our community may be even less than we had anticipated.
In any event, when the system is working, we cannot be more pleased with it!!! Our system was down for two weeks, and it was two weeks of suffering for us! Now we are all happy! Water, after all, is the most important life-sustaining resource!
We will continue to use our Watts RO-PURE system. As a matter of fact, we just ordered a bunch of new filters, good for at least one more year (we hope)!
