Brushed Nickel Air-Gap Top-Mount Monitored Faucet

the faucet is better design compare to another model, but it came with different size tubes . To replace our different model the plumber has to by special connector. This additional part is potential place for leaking and it happened. After one week of use the connector started leaking. Why it is so difficult to make all tubes one size to avoid inconvenience in replacing. I am very disappointed this time . I am long time your company customer, had at least 3 filter system, but this time is not my lucky one.

I installed the faucet and it was dripping from the spout. Called customer service, they told me I installed it wrong and I needed to reinstall. Reinstalled using their specific instructions (which were not included in the original instructions) and the spout was still dripping. Called Custeomr Service again, waited about 25 minutes to get someone. The agent told me that I would need to send the faucet back at my own expense, and then quality control would need to look at it for a week, and then they would fix it or replace if it is broken, or return it to me if it is not broken. The worst part, if it is deemed defective, I don't get reimbursed for shipping the defective product back. I have installed dozens of faucets, this is a first where the provider puts you through the ringer just to get a product that works. The old Watts faucet I am replacing is a terrible design, this one is a terrible design, and no one is trying to fix problem for me. I would not recommend Watts to a friend, and would not even consider the product if I didn't have a Watts system already installed. Terrible experience, bad product design, terrible customer expereince. Do better.

Easy placement nice that it comes with all the tubes so it feels like new,!!!!

We had minor leaking problem with the faucet that came with our new RO system. Customer support and tech support were amazing trying to help me resolve the problem. In end we had to replace the faucet. I want to thank you for your outstanding service. By the way this is our second system from Premier.

I will let you know more after it is installed into the home that it is required to be put in. That will be done this coming Wednesday. Its going into a rental home.

Brushed Nickel Air-Gap Top-Mount Monitored Faucet The faucet unit was purchased to replace a similar unit that starting leaking significantly after 5 years of use. Rather than replace “O” rings I elected to purchase a new faucet unit. The old faucet unit has ¼” blue tubing and required a 3/8” stem x ¼” QC adapter (part #288004) for the faucet. The adapter fitting did not come with the new faucet but 3/8” blue tubing did. This new tubing would not work where it connects into the filter header. The old adapter had to be used to make the new faucet work and the 2nd agent I talk with would not send me the adapter without a charge. The unit was installed per instructions. When over a quart of water is dispensed, there is now a small (about 1 teaspoon) leakage from the handle on the new unit. With glass size dispensing there is no leaking. Generally, I’m very satisfied with RO PURE system.

The faucet was very easy to install and matched perfectly with the existing sink, soap dispenser, and regular faucet. I highly recommend this product.

shipped fast at good price. works well and the the blue light lets you know it's working, much nicer than the old style green. this puts the battery in an easier place to get to.

I am currently on my third RO from Premier. I the faucet would no longer seat properly and it leaked. I ordered a new faucet and was able to install it quite easily. My only complaint is that it drips. I'm not willing to remove it, order a new one, and reinstall it. I keep hoping it will stop on its own.

Beautiful piece of equipment. But.... It drips. Not a lot. But being brand-new, it shouldn't drip at all. Water restriction. The flow is perhaps 1/3 the flow we had before. You can actually hear the water restriction in the main valve unit. We had a professional plumber install the unit, per the instructions. Even kept-out the replacement of the red line, per the advice of the customer service man we talked to on line. Flashing light. It blinks when dispensing water. Clever, but of no use. Just something else that will require maintenance in the years to come. Best part....was the prompt and knowledgeable service tech we talked to at the factory. And....the great delivery! Very fast!

the new faucet is great, however, if you are replacing a faucet on a R/O system using 1/4" supply lines you will need some 1/4"to 3/8" adapters

It works as I expect

Great customer service. Plumber chartered $100 for install but worth it to me

Happy

After the problem with the first faucet(leaking) The replacement is working just fine.

Looks great and installed okay. But the problem with the faucet is that it leaks around the on/off valve at times

Old Faucet was leaking replace by my Plummer with new faucet purchased from Premier in November 2018 it been leaking from the get-go. Seems to be the week link in the system. The rest of the RO system seems to be working well. Water damage is my major concern.

When installed correctly, this faucet works great. I find that the battery operated monitor is a bit hard to open when a new battery is needed, however.

I see some member of the community are seeing leaks. I have not seen that at all. I replaced my old because I seen water on the counter around the facet but later found that the problem was not the facet but the black hose getting clogged or not able to drain the water into the drain properly.

This is a replacement faucet purchase I did. I installed the new RO system in less than one year. The leaky faucet spoiled my cabinet wood. The middle stem is rusting and that starts leaking after a while. poor quality. The new faucet I received had a faulty battery. Very poor quality. The only thing good about this faucet is great looks.

Faucet was good but 1. Reminder came off in 6 month and then it never worked (but its as i don't need reminder) Big issues 2. Faucet started to leak from top of coutertop and bottom of Facuet on top of counter top. Don't know where exactly its leaking but water is coming out. I don't know what to do other than turnoff water

I purchased this one to replace the original, which also leaked (but at least it worked for more than six/seven YEARS). This one lasted 6 MONTHS. Purchased the monitored one to remind me to change the filters. It reminded me alright.....to purchase another faucet. Leaking after only six months is unacceptable quality. Very disappointed. Wish it lasted longer, like a few years would be nice.

If you buy this, don't wait too long before installing and verifying that it does not leak. The 30 day return policy is not long enough for expensive plumbing products! I ordered back in mid aug 2015, and could not install until about a week ago due to kitchen remodel , only to find that it leaks(drips) from the on/off handle gasket. No response (yet) from CS. It does not specify how long the "maunfacturers" warranty is for this equipment, so I guess I just wasted $70+ dollars. This was a replacement for the original faucet that came with the complete RO-PURE kit purchased from Costco. That faucet lasted less than two years before starting to leak, which is why I ordered this as a replacement. Not a reliable piece of equipment. Rest of the system seems OK, but this is definitely the weak link in the system. Buyer beware! ...Read Less

If you buy this, don't wait too long before installing and verifying that it does not leak. The 30 day return policy is not long enough for expensive plumbing products! I ordered back in mid aug 2015, and could not install until about a week ago due to kitchen remodel , only to find that it leaks(drips) from the on/off handle gasket. No response (yet) from CS. It does not specify how long the "maunfacturers" warranty is for this equipment, so I guess I just wasted $70+ dollars. This was a replacement for the original faucet that came with the complete RO-PURE kit purchased from Costco. That faucet lasted less than two years before starting to leak, which is why I ordered this as a replacement. Not a reliable piece of equipment. Rest of the system seems OK, but this is definitely the weak link in the system. Buyer beware! ...Read Less

I purchased this as a replacement for my original faucet that came with my RO system. The faucet was excellent, the parts that were there worked great except they did not include a new flow reducer in the new red tube so my faucet made terrible noises all night until I went through the trash and found the old one, and re-installed the faucet with it.

I just bought the RO Pure system and installed it. It works flawlessly. I just wish the brushed nickel faucet came with the system instead of the chrome. With so many kitchen appliances being stainless steel, it only seems logical to offer the RO Pure in a stainless or brushed nickel configuration. I had to purchase this separately, as I didn't want the included chrome faucet and Watts wouldn't do an exchange.

If you buy this, don't wait too long before installing and verifying that it does not leak. The 30 day return policy is not long enough for expensive plumbing products! I ordered back in mid May 2015, and could not install until about a week ago due to kitchen remodel , only to find that it leaks(drips) from the on/off handle gasket. No response (yet) from CS. It does not specify how long the "maunfacturers" warranty is for this equipment, so I guess I just wasted $70+ dollars. This was a replacement for the original faucet that came with the complete RO-PURE kit purchased from Costco. That faucet lasted less than two years before starting to leak, which is why I ordered this as a replacement. Not a reliable piece of equipment. Rest of the system seems OK, but this is definitely the weak link in the system. Buyer beware!

We live in a community where public water is at best average in quality (for drinking from the tap). We hate the sediment and odd taste of the water but the Watts RO-PURE entirely changed our lifestyle. It makes the water taste pure (no pun intended), supplies adequate drinking/cooking water for a family of four, and easy to install/maintain. We had some problems with the faucet (four years old) and decided to invest in a new one. But after installing the new faucet no water came through the system. Had to call Watts and wait for a while to get a live person; the expertise advise from the technician, on the other hand, helped us solve the problem in an instant! It turned out that our red and yellow filters needed to be changed despite the fact that we replaced them in June. Two possibilities that required us to replace the filters in fewer than six months: we must have gotten more water from the system than average, and the quality of public water in our community may be even less than we had anticipated. In any event, when the system is working, we cannot be more pleased with it!!! Our system was down for two weeks, and it was two weeks of suffering for us! Now we are all happy! Water, after all, is the most important life-sustaining resource! We will continue to use our Watts RO-PURE system. As a matter of fact, we just ordered a bunch of new filters, good for at least one more year (we hope)!