Last Modified: 14 February, 2023
This Premier returns and refunds policy ("policy") applies to factory-direct purchases of Premier products made by consumers from Premier. By purchasing any product from Premier you agree to this policy.
Premier reserves the right, at its sole discretion, to change, modify, add, or remove portions of this policy, at any time. It is your responsibility to check this Policy periodically for changes. If you have any questions regarding your return, you can contact us at 1-800-752-5582 or email us at [email protected] and we will get back with you as soon as possible.
Fill out the below form to request a refund.
- 30-Day Return Guarantee
Premier has a 30-day return guarantee policy on all items purchased from Premier from the date of purchase. Customer will be responsible for all shipping fees. Any third-party purchases will need to be returned through the purchasing vendor. A Return Authorization must be acquired from our customer service center prior to returning your merchandise. To request a return please contact our office. For full return options, see instructions below.
- Outside 30-Day Policy
Outside 30-day policy Premier will accept returns up to 90 days with a 15% processing fee. Customer will be responsible for all shipping fees.
- Defective Merchandise
If you find Premier products to be defective within 30 days of purchase, you may return it to us.
Please contact Premier within 30 days, call our Customer Service department at 800-752-5582 and you will be provided a Return Authorization (RA) Number. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number.
Merchandise that becomes defective after 30 days is subject to the product specific warranty.
- Cancellation of Orders
Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel the shipment. Your credit card will be immediately credited when a canceled item has not yet shipped.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to Premier. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so you can be reimbursed for an item if your item is lost or destroyed in transit.
For items that are canceled after they are shipped. Premier, at its discretion may charge a stop transit or intercept service fee, of up to $12.00 for orders that have been shipped out and are in transit. Canceled orders that have shipped must be returned unopened. Your account will not be credited until we have received the returned or canceled item.
- Damaged in Transit
If you receive an item that was damaged in transit, please contact the courier (UPS or USPS) to pick up the item and return it to us at our expense (COD). Before shipping it back, please provide photos and a description of the damage to customer service (800) 752-5582 in order to speed up the shipping of your replacement item.
Premier will stand behind all of our warranties. Please see your specific product warranty for complete details. To return a product or obtain warranty service call 1-800-752-5582 for a return authorization (RA) number. When shipping the package mark the outside of the box with the RA Number supplied to you by your Technical Support or Customer Service Agent.