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Warranty Policy

Last Modified: 16 July, 2020

Premier's 1 year warranty is meant to protect our customers from any unexpected defects in workmanship (excluding filters and membranes). If you have any questions regarding your warranty you can contact us at 1-800-752-5582 or email us at [email protected] and we will get back with you as soon as possible.

  • 1. What Your Warranty Covers

    If any part of your Premier system is defective in workmanship (excluding replaceable filters), you can return the system after obtaining a return authorization (see below) within 1 year of the original retail purchase. At that point, Premier will repair or, at Premier’s option, replace the system at no charge.

  • 2. How to Obtain Warranty Service

    For warranty service, call 800-752-5582 for a return authorization number. Then, ship your unit to our factory, freight and insurance prepaid, with proof of date of original purchase. Please include a note stating the problem. Premier will repair it, or replace it, and ship it back to you prepaid.

  • 3. What This Warranty Does Not Offer

    This warranty does not cover defects resulting from improper installation, (contrary to Premier printed instructions), from abuse, misuse, misapplication, improper maintenance, neglect, alteration, accidents, casualties, fire, flood, freezing, environmental factors, water pressure spikes, or other such acts of God.

    The warranty for each reverse osmosis and filtration system has different conditions which must be observed to prevent voiding your warranty. Go to the product guide for your system's levels of the conditions listed below: 

    1. The reverse osmosis system must be hooked up to a potable municipal or well cold water supply.
    2. The hardness of the water levels.
    3. The incoming iron levels.
    4. The pH water levels.
    5. The incoming water pressure per square inch.
    6. Incoming water temperature.
    7. Incoming TDS (Total Dissolved Solids) levels.
    8. Do not use with water that is micro biologically unsafe or of unknown quality without adequate disinfection before or after the system.

    This warranty does not cover any equipment that is relocated from the site of its original installation. This warranty does not cover any charges incurred due to professional installation. This warranty does not cover any equipment that is installed or used outside the United States of America and Canada.


  • 4. Limitations and Exclusions

    Premier will not be responsible for any implied warranties, including those of merchant-ability and fitness for a particular purpose. Watts will not be responsible for any incidental or consequential damages, including travel expense, telephone charges, loss of tevenue, loss of time, inconvenience, loss of use of the equipment, and damage caused by this equipment, and its failure to function properly. This warranty sets forth all of Premier's responsibilities regarding this equipment.

  • 5. Other Conditions

    If Premier chooses to replace the equipment, Premier may replace it with reconditioned equipment. Parts used in repairing or replacing the equipment will be warranted for 90 days from the date the equipment is returned to you or for the remainder of the original warranty period, whichever is longer. This warranty is not assignable or transferable.

  • 6. Your Rights Under State Law

    Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply. This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.